... Already a Gartner client? Traditional MTTR metrics can hide true customer impact when outages cross team and vendor boundaries. This note provides a governance framework using mean time to restore service, an outcome-driven version of MTTR, to enforce a continuous, telemetry-verified recovery clock. Insights ...
Analyst(s): Aparna Bhaumik | Ron Blair | Sanchi Bhat
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... recurring revenue (ARR) per employee. For the tech CEO, the mission has shifted from isolated AI experimentation to orchestrating agentic AI across core workflows; yet many leaders struggle to adapt their operating models to achieve this disruptive growth. Download this guidefor key steps to achieving success ...
... disruption with broader delegation and streamlined governance. Adaptable: Areas positioned to benefit from changing market conditions and deserving increased strategic attention. Identify where disruption creates the greatest risk Stress-test business units and markets to identify where disruption poses the greatest ...
... The robotic process automation market continues to grow because there are no viable, rule-based replacements for UI automation of OS-based applications. Trends impacting the RPA market include “computer use,” agentic automation, and business orchestration and automation technologies. Insights at a Glance ...
... Access Insights Already a Gartner client? The strategic cloud platform services (SCPS) market is driven by the shift to AI-infused cloud services, moving beyond basic infrastructure to enable AI/ML workloads. This Critical Capabilities research evaluates vendor product capabilities across seven use cases ...
Analyst(s): Chuck Lawton | Douglas Toombs | Dennis Smith | Carolin Zhou | Tobi Bet | Alessandro Galimberti | Ed Anderson
... data and AI inventories cannot keep pace with GenAI and agentic AI adoption. Leaders responsible for data, analytics and AI must establish continuous AI discovery, documentation and accountability mechanisms to ensure defensible auditability, while improving visibility into what AI is used for, where and ...
Analyst(s): Antonia Roesler | Joel Backaler | Claire Song | Lauren Kornutick
... commerce platformsfor a seamless customer experience across retailer touchpoints. Retail CIOs should use this research and accompanying companion tool to understand the market dynamics and Tier 1 vendor capabilities for unified retail commerce. Overview Market Definition Market Description Market Direction ...
... commerce platformsfor a seamless customer experience across retailer touchpoints. Retail CIOs should use this research and accompanying companion tool to understand the market dynamics and Tier 2 vendor capabilities for unified retail commerce. Overview Market Definition Market Description Market Direction ...
... Gartner client? Gartner defines AI agent management platforms as centralized software platforms that manage AI agents independent of the execution environment. They unify security, governance, and FinOps controls across custom and marketplace-acquired agents. As enterprise AI adoption scales, organizations ...
Analyst(s): Lucas Kobat | Max Goss | Gilbert van der Heiden | Andrei Razvan Sachelarescu