... •Leverage AI for cybersecurity strategically without falling for vendor hype •Prioritize securing the AI you buy, build and consume, including AI embedded in products and services •Develop an adaptive roadmap that enables AI innovation while managing trust, risk and security over time AI is reshaping ...
Analyst(s): Craig Porter | Meghan Hollis
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... •How to build reliable AI agents out of unreliable parts •Understand why AI agent autonomy must be earned through demonstrated reliability •Determine what "reliable enough" means based on an agent's scope, usage and risk context •Apply practical approaches to improve reliability through design, oversight ...
... Separate AI reality from hype and focus investments on sustainable value creation •Understand why AI access and adoption do not automatically translate into business impact •Learn what leading CEOs and boards are doing differently to prepare for AI at scale Lots of money has been spent on AI, from building ...
... Focus AI investments so successes build on one another and create greater business impact •Rethink the economics of service and support to uncover new opportunities to use AI for value creation and cost reduction •Redesign frontline agent roles to take advantage of AI-enabled ways of working AI is reshaping ...
... organizations have moved beyond AI assistants and content generation and are beginning to deploy AI agents across product marketing, demand generation, customer engagement and marketing operations workflows. As these deployments scale, the challenge shifts from access to AI capabilities to ensuring agents ...
... Identify and address the hidden barriers preventing AI initiatives from moving beyond pilots •Strengthen AI adoption by designing effective human-AI partnerships and AI fluency •Improve trust, supervision and user engagement through human-centric AI design principles •Build scalable operating models that ...
... about AI safety represents an enormous opportunity as customers and vendors immediately seek out which technologies can be relied upon to provide AI safety in a world where AI has demonstrably gone rogue. This will help companies and vendors provide a promise of defense against harmful actions by AI for ...
Analyst(s): Jorge Lopez | Lydia Clougherty Jones | Christopher J Mixter
... Assess the current state of agentic AI in customer service and support, including adoption trends, use cases and business value •Evaluate organizational readiness for agentic AI across data quality, workflow design, integration and governance •Understand why many agentic AI initiatives stall before reaching ...
Analyst(s): Daniel O'Sullivan | Kim Hedlin | Ian Elliot
... announcement. As the line between AI assistants and AI agents begins to disappear, organizations must establish governance models that account for both AI outputs and AI actions. Traditional approaches focused on prompts and responses may no longer be sufficient when AI systems can take actions, make decisions ...
Analyst(s): Simon Whight | Adam Preset | Cory Decker