... Only 33% of HR leaders rate their organizations as effective at using data in workforce planning. To effectively drive business action, HR leaders should prepare their teams for using data to assess and diagnose talent risks to executing business strategy and help business leaders recognize the need ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... In 2025, CSOs’ top questions center on leveraging AI to drive sales, establishing clear career paths, aligning roles with sales objectives, improving key account retention and growth, and optimizing compensation for multiyear deals. This research offers targeted recommendations for each area. More Detail ...
Analyst(s): Alice Walmesley | Dave Egloff | Tyler Huguley
... government leaders with the knowledge to balance integration and broader digital and AI innovation initiatives with both risk and cost management, ensuring their IT capabilities remain robust, adaptable and affordable in an unpredictable global landscape. •Redefine your relationship with both global hyperscalers ...
Analyst(s): Arthur Mickoleit | Gregor Petri | Robert Stoneman
... The rise of agentic AI with its autonomous nature creates unprecedented privacy and trust challenges for CX and fear of reputational damage. Applications leaders in charge of CX can use this research to address these concerns ethically, without compromising customer privacy and trust. More Detail Gartner ...
... Acquisitions in the conversational AI platform market are reshaping vendor strategies and challenging buyer certainty. Enterprise application leaders whose conversational AI provider was acquired must proactively renegotiate agreements, validate project timelines, and pursue access to the acquirer’s ...
Analyst(s): Bern Elliot | Uma Challa | Justin Tung | Adrian Lee | Gabriele Rigon | Arup Roy
... Access Insights Already a Gartner client? Cloud service providers in China are consistently innovating in response to the AI revolution, intensifying geopolitical tensions, “go overseas” initiatives, the regulatory climate and end-user buying behaviors. CIOs and heads of infrastructure and IT operations ...
... Analyst: Sarah Davies A Gartner survey revealed the number of organizations that have already deployed AI/machine learning (ML) for digital commerce rose from 19% in 2019 to 31% in 2021. A constant theme in the Gartner Digital Workplace Survey during this period was that workers consider digital technology ...
... AI is making a mess of work, and it’s having an impact on employee sentiment. To move toward better work that will unlock more AI impact, use negative employee emotions as a signal to take action on improving work and employees’ feelings toward it. Insights at a Glance AI Has Unleashed Work Chaos Impact ...