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... Access Research Already a Gartner client? Ensuring continuous quality of AI-based systems in production is a critical challenge that directly threatens productivity gains. Software engineering leaders must enforce guardrails, shift-right testing practices and tools that support the ongoing evaluation ...
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... Gartner’s guidance, Freshworks shaped a future-forward AI strategy, personalized their approach to different buying centers, and accelerated decision-making. The result was rapid expansion in the ESM space, faster time to value, and a measurable boost in growth and innovation. Business impact Freshworks realized ...
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... semantic meaning and encode business rules in high-complexity domains. Leaders responsible for AI should have renewed interest in using ontologies together with knowledge graphs to provide usable representations of business context for AI systems, resulting in increased accuracy for lower cost. Insights ...