... efficiency with organizational goals The State of the Human-AI Workforce AI is no longer just an emerging trend in service and support—it’s fundamentally changing how organizations deliver value and respond to customer needs. Early movers are leveraging AI to enhance human capabilities, streamline operations ...
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... To equip AI leaders with the resources to build a roadmap for preparing their organizations for AI from a data perspective, so they can assess, prioritize and advance data readiness. Outcome Suggested Partners Step 1 Step 2 Step 3 Gartner Insights Abstract ...
... Client Story BMC Sharpens Its AI Strategy and Product Vision With Gartner BMC Software, a leader in digital business automation, partnered with Gartner to refine AI strategy, validate market fit, and align automation solutions with evolving enterprise needs. Mission-critical priority Abhijit Kakhandiki ...
... insights on emerging trends Software engineering leaders: Pay attention to what AI labs do, not what they say. Lab leaders called for an AI slowdown, but three labs released coding models within two days. Test new models in existing harnesses to see whether they complete tasks faster, cheaper or better ...
... Gartner client? As organizations scale AI and agentic AI investments, financial management practices must mature. Heads of enterprise architecture should use this research to control their enterprise’s AI costs, reduce value drift, and optimize their organization’s AI ROI through aligned reference architecture ...
... Access Research Already a Gartner client? The AI Markets & Vendors navigation tool provides a curated collection of AI-market-related resources to help guide AI leaders strategy and purchasing decisions for AI-related decisions. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...
... Use this data interactive to explore employee AI sentiment. Executive leaders can leverage these insights to see how enthusiasm for AI’s possibilities directly boosts utilization, allowing leaders to focus on building positive outlooks rather than just mandating tool usage. Data Insights Directions for ...
... AI is improving isolated finance tasks, but most CFOs are not seeing corresponding changes in how finance creates value. To turn AI progress into structural impact, CFOs must redesign roles, expand practical AI use across the function, and build the shared foundations that allow AI gains to scale. Insights ...
... an AI-First Marketing Organization Learn how leading CMOs govern high-impact decisions and apply AI confidently. Only 15% of CMOs are achieving the returns they expected from AI investments. Many marketing organizations are struggling to convert AI adoption into measurable business impact. As AI increasingly ...