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Research Aug 2021
... Communications service providers struggle to improve their customer experience due in big part to a lack of the right digital tools and processes for employees. CIOs driving digital transformation should link customer experience to employee experience using a total experience strategy. Gartner Insights ...

Analyst(s):   Susan Welsh de Grimaldo
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Premium Research Dec 2025
... forecast. This process map outlines the recommended sequence and points of collaboration to help teams optimize financial forecasting for greater impact. When to Use Directions for Use Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Sid Sahoo
Research Dec 2023
... Already a Gartner client? Driving strategic business outcomes — revenue growth, cost savings, improved CX — demands new capabilities and architectures for service and network assurance. CSP CIOs need to address key challenges to guide assurance transformation decisions, including vendor and solution evaluation ...

Analyst(s):   Susan Welsh de Grimaldo
Research Aug 2023
... Insights Already a Gartner client? If employed effectively, generative AI has the potential to uncover new, unexplored and hidden business opportunities for future growth. In response to an unprecedented number of business executives inquiring about GenAI implications, this document gives CPS CIOs clarity ...

Analyst(s):   Mounish Rai   |   Pulkit Pandey
Research Jan 2021
... quarter of 2021 in order to enhance its collaboration offerings. Customers, including service provider CIOs, of IMImobile and Cisco alike should prepare for potential changes. Overview Analysis Impacts and Recommendations Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Daniel O'Connell   |   Brian Doherty
Research Apr 2021
... Network slicing is a key element for delivering value with 5G. Yet without a clear roadmap focused on business outcomes, network slicing will fail to drive required 5G monetization. CSP CIOs must develop a phased approach incorporating technology readiness, iterative development and co-creation. Overview ...

Analyst(s):   Susan Welsh de Grimaldo
Premium Research Nov 2025
... See what’s ahead for CFOs in 2026: strategies to improve enterprise cost discipline while accelerating growth investment, and practical steps to use AI and develop finance teams that are ready to take their organizations successfully into the future. Overview Recommended Actions Gartner Recommended Reading ...

Analyst(s):   Dennis Gannon   |   Mallory Bulman
Premium Research Mar 2022
... Strategic portfolio leaders can help enterprises achieve ambitions by orchestrating continuous delivery and enhancing digital business acceleration. An EPMO provides the structure required to ensure strategic goals are achieved through management, governance and enterprisewide portfolio management. O ...

Analyst(s):   Lorri Callahan   |   Robert Handler   |   Anthony Henderson   |   Elise Olding   |   Cynthia Phillips   |   Sarah Davies   |   Daniel Stang
Research Nov 2025
... Access Research Already a Gartner client? Sales organizations default to increasing activity volume for pipeline success — even as it delivers subpar results. Instead, chief sales officers must shift their focus to enhancing the quality of buyer-seller interactions by utilizing this framework, which ...

Analyst(s):   Morgan Barnes
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