... growth and boosting lifetime customer value demand that enterprises improve their abilities to sense and respond to customer needs. This roadmap shows how IT leaders can partner with their leadership and implement the CX CORE model to create a customer-centric organization. Overview Strategic Planning Assumptions ...
Analyst(s): Michael McCune | Don Scheibenreif | Michael Chiu | Melissa Hilbert | Ilona Hansen
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... The Association of Chartered Certified Accountants needs to serve new clients in new ways. The IT organization creates an agile digital business platform that would ensure ACCA could continue to introduce new products and services at speed. Case Study Company Description Background Future Vision Results ...
... model and strategy planning. AI leaders can use this research to benchmark their skills and characteristics across geographies, company sizes and industries. Gartner Research ...
... measure and improve customer service process execution? How will I address employee/team/constituent influence on customer service? How will I plan for the future of customer service? Related Priorities Suggested First Steps Essential Reading Tools and Toolkits Gartner Insights Abstract ...
Analyst(s): Anthony Mullen | Simon Harrison | Olive Huang | Steve Blood | Jim Davies | Jim Robinson | Brian Manusama | Nadine LeBlanc | Drew Kraus
... Zero trust is a critical element of cybersecurity programs, but forming a strategy can be problematic. Security and risk management leaders should use the seven pillars of the U.S. Department of Defence model alongside Gartner research to design a zero trust strategy. Strategic Planning Assumption Ana ...
... Access Insights Already a Gartner client? Successful CTOs establish an office of the CTO to enable digital business transformation. Launching a charter helps the organization understand when and how to engage with the office of the CTO and what services enterprise architecture and technology innovatio ...
... Many organizations struggle with closing the strategy-to-execution gap. Our advice and eight best practices will help enterprise architecture and technology innovation leaders create high-impact business capability models. Gartner Insights Abstract ...
... The use of multiple cloud service providers is an inevitability. Government CIOs should turn this inevitability into a strategic approach with planning, governance and realistic expectations of multicloud benefits. More Detail Recommended by the Authors Gartner Insights Abstract ...
... What You Need to Know The HypeCycle The Priority Matrix Off the HypeCycle On the Rise Digital Health Platform (for Providers) Immersive Technologies for Care Delivery Digital Speech Analysis for Clinical Diagnoses Digital Telepathology External Clinical Decision Support AI Healthcare Advisors Ambient ...
Analyst(s): Mike Jones | Laura Craft | Sharon Hakkennes