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Research Apr 2026
... Without these foundations, cost programs become reactive and fail to deliver repeatable savings. Insights at a Glance Impact Actions Cautions Prepare for Strategic IT Cost Management Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Bryan Hayes   |   Cesar Lozada   |   Robert Naegle   |   Galliopi Demetriou
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Premium Research Feb 2026
... growing importance of cyber resilience, cybersecurity leaders struggle to prioritize the activities that will strengthen it. This note provides guidance for cybersecurity leaders on what activities to prioritize and how to align with other business stakeholders to develop cyber resilience. Insights at a Glance ...

Analyst(s):   Arthur Sivanathan   |   Phillip Shattan   |   Chiara Girardi
Premium Research Apr 2026
... Stop solely optimizing tactics; start optimizing strategy. Use AI, predictive analytics and synthetic data to create a strategic decision support layer for better foresight, agility and adaptivity. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief Implications Gartner Recommended ...

Analyst(s):   Amy Abatangle
Research May 2024
... Access Research Already a Gartner client? The CPaaS market grew 8.8% in 2023 to $12.2 billion. Faced with economic pressures and longer buying cycles, enterprises and vendors are focusing on cost. The moderate growth shows an inflection as enterprises are extending CPaaS use cases to enhance operational ...

Analyst(s):   Harshita Chibber   |   Arunasree Cheparthi   |   Lisa Unden-Farboud
Research July 17 2024
... roles for advanced analytics initiatives. Analyst: Zain Kahn Artificial Intelligence (AI) is maturing at a rapid pace. However, data complexity and accessibility, difficulty measuring AI success, and lack of skills of staff remain the top barriers to AI implementation. As a result, the demand for a highly ...
Client Story August 26 2021
... with Gartner for IT Leaders Working with IT consultants usually makes us passive and wait for answers. With Gartner, however, guidance by experts has helped our IT team to act autonomously, resulting in the improvement of their skills. We also utilize and rely on insights from Gartner for decision making ...
Client Story July 23 2026
... Related Gartner resources Managing Healthcare Supply Chain Gartner Healthcare Supply Chain Top 25 4-Step Guide to Supply Chain Scenario Planning Mission-critical priority The cancer center CSCO was mandated by the CEO to create a resiliency plan within 4-8 weeks during severe resource constraints due ...
Research Feb 2026
... investment by selecting the right implementation partner. Use this framework to help you identify partners on operational, governance, and strategic criteria for ITSM success. Insights at a Glance Strategic Planning Assumption Impact Brief Actions and Cautions How to Execute Success Measures Gartner Recommended ...

Analyst(s):   Julian Edwards   |   Ankita Hundal   |   Matt Baldino
Premium Research Feb 2026
... In 2026, the leading trends are AI agents, advancements in semantics, and data and analytics platform convergence. For D&A leaders looking to identify key business and technology themes, these areas are essential to deliver cost-effective value and become an AI-first enterprise faster. Overview Strategic ...

Analyst(s):   Rita Sallam   |   Ramke Ramakrishnan   |   David Pidsley   |   Christopher Long   |   Robert Thanaraj
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