... Access Insights Already a Gartner client? The CRM software market grew strongly in 2025 but remained highly fragmented. Major incumbents saw slight market share erosion as growth dispersed across many vendors, driven by intensifying competition, AI adoption, and cloud migration. Overview Methodologies a ...
Analyst(s): Kanchi Bindal | Amarendra . | Roland Johnson | Julian Poulter
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... Access Insights Already a Gartner client? The HCM software market saw strong cloud revenue gains, driven by strategic pricing, M&A, and increased AI focus. While AI sparked interest, core growth stemmed from pricing shifts and market consolidation, positioning vendors for continued expansion. Insights ...
... Access Insights Already a Gartner client? The market is shifting from fragmented tools to unified, cloud-native data platforms. Leaders offering converged ecosystems and AI-ready capabilities have achieved robust growth. Conversely, underperformers relying on disjointed, legacy on-premises solutions h ...
Analyst(s): Harshita Chibber | Sharat Menon | Robin Schumacher
... Access Insights Already a Gartner client? PPM leaders can support outcome-driven cost optimization by coaching stakeholders to align initiatives with optimization objectives, prioritize demand that supports these objectives, and use transparent cost reporting to further identify optimization opportuni ...
... Maximize the value of precontract due diligence by mastering six key activities: third-party criticality assessment, cybersecurity risk assessment, business continuity planning, mitigation negotiations, contracting, and onboarding. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading ...
... AI acceleration, geopolitical volatility, and shifting enterprise priorities make it increasingly difficult to distinguish hype from real investment signals. PPM leaders can use this deck to gain insights into their peers’ adoption trends, value drivers, and risk factors and benchmark their investme ...
... Cybersecurity leaders need to pay more attention to third-party renewal and termination because of their unique risk and opportunity. Minimize risk and maximize opportunity by mastering four critical activities: cybersecurity risk reassessment, business continuity plan revisions, contract updates, a ...
Analyst(s): Christine Lee | Rahul Balakrishnan | Christopher Mixter
... Access Insights Already a Gartner client? CHROs face pressure to pursue more efficient AI-enabled HR operating models, but HR employees are skeptical about AI’s long-term impact on the HR function and their careers. CHROs should address these concerns head-on by resetting employees’ expectations aroun ...
... organizations navigate an era of unprecedented disruption, managing change is pivotal to their success. As those directly responsible for change management in their business units, HRBPs can use this body of research to help them implement change successfully. Analysis Research Highlights Gartner Recommended ...