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Research January 23 2026
... problems. As a strategic decision, you have to come up with an engagement plan for how to perceive and engage with fintechs for your own growth and help guide business peers. Download this journey map to: Understand the steps your peers are following when considering engaging with a fintech Discover what a ...
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Research January 29 2026
... distant relationship between business and IT could become a barrier to organizations’ progress toward digital transformation. Application leaders can guide their organizations toward next-generation application experiences through a gradual evolution using this strategic roadmap. Complete the form to get ...
Research January 28 2026
... process to respond to customers’ expectations when making sustainability choices. Download the research to learn how to establish sustainability as a guiding principle that drives customer conversion through a high profit-margin strategy. ...
Research Mar 2025
... Access Insights Already a Gartner client? The CRM CSS software market will grow from $43.4 billion in 2024 at a constant-currency CAGR of 13.9% through 2028. Growth will be driven by higher user adoption, broader functional adoption and innovation, notably with GenAI-enabled solutions. Overview Forecast ...

Analyst(s):   Julian Poulter   |   Amarendra .   |   Alexandre Oddos
Research Mar 2024
... Access Insights Already a Gartner client? The CRM CSS software market will grow through 2027 at a constant-currency CAGR of 13.9%, with growth being driven by higher cloud penetration, user adoption and innovation, notably with GenAI-enabled solutions. Technology and service providers can use this document ...

Analyst(s):   Julian Poulter   |   Alexandre Oddos   |   Amarendra .
Research Dec 2025
... enablement leaders are stretched thin as revenue demands surge and market chaos intensifies. With AI, enablement teams can slash content and delivery cycles, scale coaching and pinpoint what truly moves the needle — empowering them to outpace the market and deliver outsized results. Gartner Research ...

Analyst(s):   Guy Wood
Premium Research Nov 2025
... Gartner First Takes Fresh insights on emerging trends Microsoft’s vast market dominance with its M365 suite gives it a significant advantage over all other AI competitors for rapid market proliferation with M365 Copilot. AI leaders must understand its strengths and weaknesses to align resources, mitigate ...

Analyst(s):   Jim Hare   |   Matt Cain
Research Jul 2023
... macroeconomic headwinds and oversupply, respectively. As consumer demand picks up, capex will see 1.3% growth in 2024, before a stronger growth of 9.5% in 2025. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Gaurav Gupta   |   Bob Johnson   |   Menglin Cao
Research February 11 2026
... closing deals is now significantly harder, CSOs need AI‑enabled approaches to spot expansion opportunities and drive profitable growth. Download this guide to see how leading organizations use AI insights and streamlined workflows to improve account planning and accelerate growth. You’ll discover: How to ...
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