... AI is set to transform customer service operations. Despite the excitement around generative AI (GenAI) and agentic AI, Gartner 2025 Top Priorities for Customer Service and Support Leaders survey reveals that only 10% of service leaders have achieved their primary business objectives with GenAI investments ...
Analyst(s): Uma Challa | Bern Elliot | Brady Holbrook
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... fueling continued growth in AI spending. The evolution of enterprises from ‘everyday AI’ to transformative, scaled use cases will drive the long-term market potential. Opportunity Overview Notable Changes Methodologies and Definitions Notes Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Rishi Padhi | Hardeep Singh | Colleen Graham | Arunasree Cheparthi | Jon Erensen | Amarendra . | Naresh Singh | Shailendra Upadhyay | Adrian O'Connell | Kay Arnott | Peter Middleton
... Already a Gartner client? “Agentic AI washing” has become prevalent in the HR technology market, resulting in confusion for many CHROs seeking to add AI agent capabilities. Use the seven key factors in this guide to assess vendors’ current AI agent capabilities and determine their strategic fit and operational ...
... functionalities to crafting compelling narratives that resonated with stakeholders. In addition, they were looking to develop a robust strategy for market and business expansion. Mission Critical Priority OneDealer International wanted to strengthen how they presented their software solutions to stakeholders ...
... Access Insights Already a Gartner client? The edge distribution platforms (EDP) market will grow to $35.4 billion in 2029, at a compound annual growth rate of 11.4%. EDP providers that neglect to build value for buyers through edge-based cloud innovation and perimeter security advancements will miss ...
... Traditional IT finance cannot handle AI’s probabilistic nature, risking unpredictable costs and value drift. This tool helps heads of enterprise architecture in partnerships with finance and AI experts track the cost, risk, and value of AI use cases across the AI life cycle to ensure ROI. When to Use ...
... See how the agentic operating model enables you to activate your data and core software systems with governed autonomous and agentic decisions, while maintaining human control. Enabling better human productivity and reducing business latency across the enterprise. Overview Gartner Recommended Reading G ...
... Access Insights Already a Gartner client? Entrusted with the keys to the kingdom, privileged users require relentless protection. This research curation helps cybersecurity leaders navigate their PAM journey, from strategy and architecture to vendor selection and operational resilience, ensuring secur ...