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Research Jul 2024
... Access Research Already a Gartner client? Automation is key to infrastructure and operations delivering greater value, efficiency and agility. This Hype Cycle will help I&O leaders looking to deliver these efficiencies and innovations, upskill their staff and optimize costs and value. Strategic Planning ...

Analyst(s):   Cameron Haight   |   Chris Saunderson
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Premium Research Sep 2023
... force automation platforms have continued to evolve, with vendors addressing UI complexity and planning to embed generative AI capabilities to augment existing critical capabilities. Applications and software engineering leaders can use this research to support their CRM sales evaluation process. Strategic ...

Analyst(s):   Adnan Zijadic   |   Varun Agarwal   |   Steve Rietberg   |   Guy Wood   |   Ilona Hansen
Research Sep 2023
... Access Insights Already a Gartner client? Intelligent document processing platforms are essential for the automation of document-centered workflows. High growth of over 16% has attracted many new providers, resulting in a saturated market. Technology and service providers must strategize to differentiate ...

Analyst(s):   Stephen Emmott   |   Arup Roy
Conference June 2 - 4
... key finance challenges and emerging trends. AI in Finance Discover how AI is reshaping finance — from predictive analytics and risk assessment to automation and fraud detection. Gain insights on leveraging AI for smarter decisions, enhanced efficiency and competitive advantage in the finance function. ...
Premium Research Jan 2026
... This year, AI and automation will move from small-scale pilots for efficiency, productivity and back-office automation to scale across the enterprise in transportation. Trends include advancements in physical automation as well as a growing risk in cybersecurity. CIOs need to take action now to take ...

Analyst(s):   Katell Thielemann   |   Jonathan Davenport   |   Shivani Palepu
Research Sep 2019
... IT has a critical role in helping to identify, implement, and sustain automation efforts. Three emerging roles — the Automation Navigator, Automation Architect and Automation Engineer — enable IT to support business-led automation. Recommended by the Authors Endnotes Gartner Insights Abstract ...

Analyst(s):   Applications Research Team
Research June 29 2023
... State of I&O Automation: 5 Survey Insights I&O leaders are turning to automation to meet evolving needs. Experts: Infrastructure & Operations Research Team Gartner surveyed 304 infrastructure and operations leaders to understand the state of I&O automation. I&O leaders have turned to automation solutions ...
Premium Research Oct 2026
... Autonomous, AI-driven partner ecosystems will transform partner engagement for B2B suppliers. As automation reduces human touchpoints, product marketing must orchestrate ecosystem messaging and communications to take control over partner-driven customer outcomes. Insights at a Glance Issue Impact Implications ...

Analyst(s):   Laz Gonzalez   |   Mark Paine
Premium Research Jan 2024
... The market for network automation platforms extends beyond point network automation tools and legacy NCCM products. These platforms help I&O networking leaders move beyond siloed or tactical network automation implementations, to scale and improve the level of automation in their environments. Gartner ...

Analyst(s):   Andrew Lerner
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