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Announcement October 02 2019
... rework caused by human errors by deploying robotic process automation (RPA) in their financial reporting processes, according to Gartner, Inc. Currently, fewer than one-third of finance departments that have deployed RPA have utilized the technology for financial reporting, leaving major efficiency gains on ...
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Research Jul 2020
... Banking and Investment Services Chatbots Order-to-Cash BPO Recorded Video Customer Service Source-to-Pay BPO Virtual Customer Assistants Robotic Process Automation (RPA) Climbing the Slope Customer Management BPaaS Learning BPO Finance and Accounting BPO SIAM Entering the Plateau Customer Analytics BPO ...

Analyst(s):   Jaideep Thyagarajan
Research Jul 2026
... Already a Gartner client? Heads of logistics are balancing persistent labor shortages with the mandate for cost containment. Emerging automation and innovative robotics technologies offer a strategic path to mitigate these constraints and provide long-term operational resilience. Insights at a Glance ...

Analyst(s):   Ed Smith   |   Simon Tunstall   |   Abdil Tunca   |   Federica Stufano
... CFO's Guide to Human Leadership in a Digital Era Mission-critical priority Implement technologies like artificial intelligence (AI) and robotics process automation (RPA) to accelerate finance's digital transformation in efforts to better support the business. How Gartner helped Provided tools like the ...
Premium Research Sep 2026
... receives inquiries from application leaders asking if RPA and BPA are dead. Given enormous interest in AI agents, many clients are concerned that the automation technologies they’ve used for years are obsolete. In this research, we explore whether RPA and BPA are still relevant. Insights at a Glance Issue ...

Analyst(s):   Arthur Villa   |   Tushar Srivastava   |   Adam Briggs   |   Saikat Ray
Research Aug 2020
... Strategy Micromobility Chatbots Connected Home IoT Platform Microgrids Blockchain Vehicle-to-Vehicle Communications Distributed Generation Robotic Process Automation (RPA) Climbing the Slope Building Information Modeling Appendixes Hype Cycle Phases, Benefit Ratings and Maturity Levels Gartner Recommended ...

Analyst(s):   Bill Finnerty   |   Bettina Tratz-Ryan
Research Sep 2019
... The speed of RPA adoption by organizations has left corporate controllers unsure of the scope of RPA and its real benefits. This research will enable corporate controllers to gain insight into peer organizations’ journey, scope and value drivers of RPA. Overview Conclusion Recommended by the Authors ...

Analyst(s):   Finance Research Team
Premium Research Nov 2025
... prioritizing AI implementation risk sacrificing ROI from established automation technologies like RPA. Procurement technology leaders can use this research to identify high-impact RPA opportunities in source-to-pay, ensuring efficient automation strategies beyond AI hype. Gartner Research ...

Analyst(s):   Chaithanya Paradarami   |   Sachin Joshi
Research Jul 2019
... By 2020, 88% of corporate controllers expect to be using RPA. However, only 29% of adopters have used RPA within financial reporting processes. This research will help corporate controllers understand this low adoption rate as well as how peers are attempting to overcome the associated obstacles. Overview ...

Analyst(s):   Finance Research Team
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