Research
Jun 2019
... Customer service software segments are converging as organizations invest in digital strategy. Application leaders can use this guide to understand the solutions and vendors supporting customer service, and prioritize areas of investment while balancing customer, employee and organizational needs. Analysis ...
Analyst(s):
Jim Davies
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Melissa Davis
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Nadine LeBlanc
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Olive Huang
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Jim Robinson
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Drew Kraus
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Steve Blood
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Brian Manusama
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Simon Harrison
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Anthony Mullen