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Research Feb 2017
... Budgets Will Be a Challenge for Latin America, Particularly for Brazil Focus Technology Planning on Interoperability Center Leadership Practices on Mastering Ecosystems Methodology Definitions Defining Top Digital Performers Defining Digital Escape Velocity Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Belkis Toledo   |   Freud Carvalho   |   Alvaro Mello
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Research Feb 2019
... support organizations must deliver consistent, effortless, intelligent and personalized customer service experiences, regardless of channel. Gartner’s 2019 research will help them select, implement and operate CSS technologies while maintaining operational excellence. Scope Analysis Top Challenges and How ...

Analyst(s):   Anthony Mullen   |   Simon Harrison   |   Olive Huang   |   Steve Blood   |   Jim Davies   |   Jim Robinson   |   Brian Manusama   |   Nadine LeBlanc   |   Drew Kraus
Research Apr 2017
... governance, drive strategic execution to meet business demands, and deliver agile operational performance at the speed of digital business. Scope Analysis Top Challenges and How Gartner Can Help How do CIOs apply IT governance and stakeholder management? How do CIOs drive IT strategic execution and operational ...

Analyst(s):   Debra Curtis   |   Monika Sinha   |   Remi Gulzar
Research Dec 2013
... portfolio management, enterprise architecture, governance, rationalization, simplification and standardization. Analysis IT Modernization Remains a Top Priority for CSPs What Is IT Modernization? What IT Modernization Means for CSPs What Needs To Be Modernized? How Has IT Modernization Changed? Four ...

Analyst(s):   Norbert Scholz
Research Jan 2017
... Scope Analysis Top Challenges and How Gartner Can Help How can CMOs influence customer experience beyond their traditional sphere of responsibility? What are the goals and metrics that empower the CMO to drive customer experience success? What new CMO-led capabilities and organization are required for ...

Analyst(s):   Augie Ray
... leadership’s view of the innovation team. Industry Automotive Revenue — Employees — Related Gartner resources CMOs: Time to Be More Customer-Centric Gartner Top Marketing Predictions 2020 Digital IQ Index Client Story Enhancing Customer Engagement With Innovative Technologies Gartner helped a Fortune 100 auto ...
Research Aug 2019
... Profiles and Customer-Centric Candidates Offer Opportunities to Different Candidates to Participate in Product Prototyping or Hackathons Develop a Compelling Employment Value Proposition to Attract Top Talent and Revamp the Recruitment Program Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Lily Mok   |   Deacon D.K Wan
Research Jan 2017
... dysfunctional culture can be a major obstacle to business transformation. This initiative helps CIOs create a culture conducive to success. Scope Analysis Top Challenges and How Gartner Can Help How is culture practically defined, and what drives its development? Why is a healthy and aligned culture important ...

Analyst(s):   Elise Olding   |   Patrick Meehan   |   Brian Prentice   |   Bard Papegaaij   |   Leigh McMullen
Research Aug 2017
... models. Use our research to guide your innovation efforts, defend your brand franchises and create new sources of competitive advantage. Scope Analysis Top Challenges and How Gartner Can Help How do we evolve to meet changing customer needs and expectations? How do we make design core to our thinking? How ...

Analyst(s):   Jake Sorofman   |   Christopher Ross
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