... Access Insights Already a Gartner client? Most business capability models sit on a shelf because leaders find them too theoretical to be useful in a real-world crisis or strategy session. Heads of enterprise architecture should tailor business capability model analysis to the targeted decision makers’ ...
Analyst(s): Andrei Razvan Sachelarescu
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... Access Insights Already a Gartner client? For new heads of infrastructure and IT operations, having a strategy to align I&O with business priorities is not enough. They must also build advocacy and true connections across the enterprise. This note offers practical steps to move beyond alignment and se ...
... Access Insights Already a Gartner client? IT and business stakeholders often lack processes and guidelines to manage risk in IT acquisitions. IT sourcing, procurement and vendor management leaders should establish clear criteria and well-defined governed self-service processes to support the business ...
Analyst(s): Bridget Lee | Charity Hooper | Dawn Singer | James Smith
... Good UX makes compliance clear, intuitive, and easy to follow, reducing uncertainty and strengthening decision making. This research shows chief compliance officers how to use employee‑centric design, quality standards, and UX measurement to improve program effectiveness. Insights at a Glance Issue Imp ...
... behavior across the customer journey and how to respond •Evaluate the role of branded platforms in an AI-mediated buying environment Customers are rapidly incorporating generative AI into their buying journeys and are expected to increase usage in the near term, disrupting traditional approaches built on direct ...
... Best-practice examples of S&OP meeting agendas and deliverables. Business impact With support from Gartner for Supply Chain, the client: Secured business buy-in for the S&OP transformation by leveraging objective, data-driven recommendations. Improved decision making at S&OP meetings. Saved time developing ...
... This presentation offers key findings from government respondents to the 2024 Gartner End-User Buying Behavior Survey. This research will help product leaders identify key elements of the decision-making process to maximize their go-to-market resource allocations and earn buyer trust. Gartner Research ...
... How IT Can Strengthen Customer Experience Governance Application leaders supporting CX can bring unique skills from IT to increase a CX strategy's chances for success. Analysts: Don Scheibenreif, Michael Chiu, Cassandra Nordlund, Ed Thompson Without consistent execution and operational standards, end-to-end ...
... vehicles for customer experience delivery — they are a means, not an end. Use the following factors, alongside existing criteria at your organization, to identify which channels are the most viable to deliver a strong experience. Feasible: Are we currently equipped to deliver on the experience as promised? Repurposable ...