... automation and reducing time spent on routine tasks will grow the number of IoT-enabled consumer machine customers by 25% to 1.8 billion in 2026. By 2030, the installed base of physical machine customers used by consumers will be 4.2 billion with a six-year CAGR of 25%. Overview Forecast Data Summary Forecast ...
Analyst(s): Peter Middleton | Kay Arnott | Don Scheibenreif
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... Most service and support organizations focus primarily on fixing customer issues, missing a critical opportunity to drive customer success with their products and services. This infographic shows how leaders can proactively enable success — driving retention and growth, not just remediating failure. ...
Analyst(s): Jennifer MacIntosh | John Quaglietta | Christopher Sladdin | Kim Hedlin
... organizational structures, aligning cross-functional teams and integrating AI to drive agility, efficiency and long-term impact. Customer Attention and Behavior Shifts Customer engagement is being reshaped by AI, new channels, and evolving attitudes and preferences. See how marketers are adapting to fragmented ...
... sales will be shaped by new technologies, changing buyer needs, and a greater focus on blending human expertise with digital tools for better customer experiences. What is affecting the future of sales? The future of sales is being shaped by emerging technologies, evolving buyer expectations, regulatory ...
... collaboration and go-to-market execution by leveraging revenue analytics to create a unified view of the customer life cycle. This research helps to align commercial functions to ensure seamless customer experiences that drive revenue growth. Overview Strategic Planning Assumptions Introduction Analysis Gartner ...
... Younger customers, though part of the digital generation, continue to use in-person channels at higher rates than expected. Financial service leaders can use this research to address deficiencies in the customer experience of younger generations and improve revenue outcomes. Overview Data Insights Gartner ...
... Insights Already a Gartner client? Customer-zero initiatives, where a vendor uses its own offerings, provides powerful benefits if executed well. Antifragility practices enhance product use by stress-testing them. Product leaders who incorporate antifragility into their customer-zero program mix will outpace ...
... Tech & Service Providers Client Stories Learn how Gartner helps technology and service provider leaders achieve their mission-critical priorities. See how Gartner clients achieve success ...
... Anthology’s Chapter 11 filing introduces uncertainty for institutions using its edtech portfolio — including Blackboard, Student, Reach, Engage, and Advance. CIOs should proactively assess solution-specific risks and plan to avoid disruption and potential budgetary impact. Insights at a Glance Issue C ...
Analyst(s): Grace Farrell | Tony Sheehan | Marlena Brown | Robert Yanckello