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Research Feb 2026
... Insights Already a Gartner client? Customer-zero initiatives, where a vendor uses its own offerings, provides powerful benefits if executed well. Antifragility practices enhance product use by stress-testing them. Product leaders who incorporate antifragility into their customer-zero program mix will outpace ...

Analyst(s):   Dave Aron   |   Daniel Sun
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Research Dec 2025
... automation and reducing time spent on routine tasks will grow the number of IoT-enabled consumer machine customers by 25% to 1.8 billion in 2026. By 2030, the installed base of physical machine customers used by consumers will be 4.2 billion with a six-year CAGR of 25%. Overview Forecast Data Summary Forecast ...

Analyst(s):   Peter Middleton   |   Kay Arnott   |   Don Scheibenreif
... Tech & Service Providers Client Stories Learn how Gartner helps technology and service provider leaders achieve their mission-critical priorities. See how Gartner clients achieve success ...
Research Apr 2018
... Application Is Mobile-Ready and Customizable as per Corporate Branding, Agent Experience and Customer Experience Needs Assess the Analytics Functionality of the Live Chat Applications to Ensure They Can Aid Improvements in Customer Satisfaction Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Brian Manusama   |   Guneet Bharaj   |   Nadine LeBlanc
Premium Research Aug 2026
... CSCOs must collaborate cross-functionally to move machine customers up the executive agenda as more B2B procurement teams adopt AI buying agents for critical buying and replenishment steps. This research shares a persona-led approach to help you analyze their distinct needs and pain points. Insights ...

Analyst(s):   Simon Bailey
Premium Research Feb 2024
... Retail leaders require help to identify the GenAI use cases to tackle some of their most pressing sales, operational and customer-experience challenges. CIOs can use this research to learn how early adopters deploy GenAI to inform their strategy and roadmap. Gartner Research ...

Analyst(s):   Robert Hetu
Premium Research Mar 2024
... Transportation companies are increasingly investing in solutions for sustainability and customer experience. Product leaders can use this research to identify technology buying patterns and adjust marketing and product direction to adapt to the changes. Overview Data Insights Gartner Recommended Reading ...

Analyst(s):   Mike Ramsey
Premium Research Apr 2024
... Retailers continue to capitalize on technology to enhance customer experience, grow revenue and improve profitability in unified retail commerce execution. Product leaders can use insights drawn from Gartner retail industry trends to unlock valuable business opportunities. Overview Analysis Gartner Recommended ...

Analyst(s):   Jonathan Kutner   |   Hanna Karki   |   Kelsie Marian   |   Sandeep Unni   |   Robert Hetu   |   Max Panther Hammond   |   Tom Nolan
Premium Research Jan 2025
... Adopting new technology poses numerous risks for CIOs as they attempt to improve customer experience. This one-minute video explains how CIOs can determine which innovations match their current technology risk profile and when to adopt them. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Gene Alvarez
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