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Premium Research Aug 2026
... CSCOs must collaborate cross-functionally to move machine customers up the executive agenda as more B2B procurement teams adopt AI buying agents for critical buying and replenishment steps. This research shares a persona-led approach to help you analyze their distinct needs and pain points. Insights ...

Analyst(s):   Simon Bailey
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Premium Research May 2025
... Customer success stories that demonstrate ROI are among the most important pieces of collateral for motivating new buyers. Product leaders must create cross-functional customer value teams and related processes to inject business value into customer success stories and garner future customer investment ...

Analyst(s):   Kevin Quinn   |   Jim Hare
... Following a spinoff, Kyndryl turned to Gartner to help reinvent itself and transform its infrastructure services into innovative digital experiences for customers. Kyndryl, a leading tech services firm, partnered with Gartner to reinvent its market approach after a major spinoff. Gartner’s insights helped ...
Complimentary Research July 25 2025
... Elevate Content and Stakeholder Experience using AI in Communications Explore real-world Gen AI solutions to elevate creativity and engagement in Communications AI is transforming corporate communications, enabling leaders to communicate with greater precision, scale and impact Download Gartner's guide ...
Premium Research Feb 2024
... Retail leaders require help to identify the GenAI use cases to tackle some of their most pressing sales, operational and customer-experience challenges. CIOs can use this research to learn how early adopters deploy GenAI to inform their strategy and roadmap. Gartner Research ...

Analyst(s):   Robert Hetu
Premium Research Mar 2024
... Transportation companies are increasingly investing in solutions for sustainability and customer experience. Product leaders can use this research to identify technology buying patterns and adjust marketing and product direction to adapt to the changes. Overview Data Insights Gartner Recommended Reading ...

Analyst(s):   Mike Ramsey
Premium Research Apr 2024
... Retailers continue to capitalize on technology to enhance customer experience, grow revenue and improve profitability in unified retail commerce execution. Product leaders can use insights drawn from Gartner retail industry trends to unlock valuable business opportunities. Overview Analysis Gartner Recommended ...

Analyst(s):   Jonathan Kutner   |   Hanna Karki   |   Kelsie Marian   |   Sandeep Unni   |   Robert Hetu   |   Max Panther Hammond   |   Tom Nolan
Premium Research Jan 2025
... Adopting new technology poses numerous risks for CIOs as they attempt to improve customer experience. This one-minute video explains how CIOs can determine which innovations match their current technology risk profile and when to adopt them. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Gene Alvarez
Premium Research Oct 2024
... and material backorder and substitution strategies. Backorder and substitution management can increase revenue and profitability and improve customer experience. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Claudia Clemens
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