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Announcement September 10 2025
... specifically improving the customer experience while managing costs; designing an optimal service channel strategy; measuring and reducing customer effort; and how to hire, develop and retain high-potential frontline talent. Follow news and update from the Gartner Customer Service & Support Practice ...
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... What a customer review is The benefits of online customer reviews How to gather customer reviews How to use customer reviews Best practices for customer reviews What is a customer review? A customer review is a personal testimonial of a customer’s experience with a product or service. Customer reviews ...
Research Oct 2025
... Access Research Already a Gartner client? Full-stack hyperconverged infrastructure software provides software-defined storage, enables server virtualization and helps manage networks. This note guides infrastructure and IT operations leaders to learn from ratings and reviews by their peers shared on G ...

Analyst(s):   Peer Community Contributor
Premium Research Nov 2025
... ABI platforms unify and analyze data from multiple sources, empowering organizations with AI-driven tools for actionable insights, collaboration and informed decision making. This note guides data and analytics leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. ...

Analyst(s):   Peer Community Contributor
Webinar December 23 2025
Watch this complimentary Gartner customer service and support webinar to see how customer service and support leaders can reorient their organizations to a focus on delivering value.
Webinar December 23 2025
Watch this complimentary Gartner customer service and support webinar to learn how to tackle challenges head-on and craft a strategic vision in 2025.
Research Oct 2025
... Access Insights Already a Gartner client? Integration platform as a service solutions enable organizations to connect and integrate applications, services and data sources using low-code or no-code tools. This note guides software engineering leaders to learn from ratings and reviews by their peers sh ...

Analyst(s):   Peer Community Contributor
Article August 12 2026
... portfolio or product vision, strategy and overall product experience.” Innovations like forward deployed engineers, embedded process intelligence and responsible AI are shifting boundaries between product, engineering, marketing and customer success. This Gartner Hype Cycle is a playbook for CPOs to ...
Conference October 26 - 28
... Discover what it’s like to experience Gartner HR Symposium/Xpo™ conference. Start your conference experience. Register today. Maximize your Gartner HR Symposium/Xpo™ 2026 conference experience by knowing what to expect at every stage. Special Programs Enhance your conference experience with specialized programs ...
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