... Digital banking platforms are crucial to driving enterprise goals, as they help achieve business benefits such as enhanced CX, cost-efficiency and revenue growth. CIOs can use these key insights from Gartner survey data and client interactions to validate strategies and make a business case. Insights ...
Analyst(s): Kristy Waterhouse | Mary Yan | Ali Merji | Jeff Casey
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... ensure that their organization puts as much effort into understanding how people interact with and experience digital technology as they put into tracking technology itself. Analysis “How We Experience” Trends Trend Title: Multiexperience Trend Title: Interfaceless Machines Trend Title: Agent Interfaces ...
Analyst(s): Van Baker | Magnus Revang | Jason Wong | Brent Stewart | Jane-Anne Mennella | Brian Prentice | Daniel Sun
... self-service channels, voice of the customer, infrastructure, customer engagement and employee engagement. Download the full report to learn about the adoption trends, value and anticipated value of 50 established and emerging technologies used by customer service and support leaders in their functions ...
... undermine personalization ROI •Design course-changing personalization experiences that build customer confidence and accelerate purchase decisions •Apply active personalization tactics to co-create experiences with your customers for lasting impact Return to this web page to watch the webinar. Contact ...
... Genesys recently announced it would no longer sell its Multicloud CX or Multicloud CX Private Edition to new customers. Application leaders responsible for customer service who were planning to evolve their Genesys Engage premises-based software to IaaS will need to look again at their options. Gartner ...
Analyst(s): Pri Rathnayake | Drew Kraus | Steve Blood
... Gartner Flex Reprints
Boosting Lead Generation and
Marketing Budget Efficiency
Company Name: EasyVista
Industry: IT Service Management
Revenue: $80M+
Employees: 400+
Mission-critical priority
Enrico Celotto, Chief Marketing Officer at EasyVista, sought to build a strong and predictable s ...
... The concept of “total experience” is not widely understood in the automotive manufacturing and transportation sectors. CIOs in these sectors should use this presentation when speaking to their business units about the “art of the possible” in relation to this topic. Gartner Insights Abstract ...
Analyst(s): Don Scheibenreif | Michelle DeClue | Pedro Pacheco | Mike Ramsey | Jason Wong
... Access Insights Already a Gartner client? Selecting a CRM customer engagement center is a pivotal decision that shapes customer service success and business outcomes. This guide helps customer service technology leaders avoid costly mistakes and confidently choose the best-fit platform. Insights at a ...
Analyst(s): Drew Kraus | Pri Rathnayake | Francesco Vicchi | Jim Robinson
... Based on 3,500+ analyzed customer interactions, this research delivers data to build a business case for value-centered service transformation. Use this data on customer retention, spend, and cost reduction to win support for investments to shift customer service to a value and growth engine. Insights ...