2020 Technology Trends in Customer Service and Support

To help navigate the increasingly complex service technology landscape, we have worked with nearly 250 customer service and support leaders worldwide to create an objective map of how organizations are adopting tools to augment their live and self-service channels, voice of the customer, infrastructure, customer engagement and employee engagement.

Download the full report to learn about the adoption trends, value and anticipated value of 50 established and emerging technologies used by customer service and support leaders in their functions. Alongside the Technologies in Service 2020 Bullseye infographic, we examine some of our most notable findings in depth.

Objecting map showing employee engagement tools, customer engagement tools, infrastructure technologies, voice of the customer tools, and channels.

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