... The marketing, sales, customer service and digital commerce departments will increasingly rely on technology to meet their goals. Customer technology will progressively take up more of CIOs’ time and resources. CIOs need to focus on working with these departments either individually or together. Overview ...
Analyst(s): Ed Thompson
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Related Gartner resources Create an Effortless Customer Service Experience Optimize Your Service Channel Improve The Customer Service Experience Mission-critical priority Decrease employee turnover and invest in the company’s current workforce to improve operating expenses and meet KPIs. How Gartner ...
... A congressional proposal aims to penalize U.S. employers whose contact center is not in the U.S. While this may not become law, leaders should understand the potential impacts of the proposal on their operations and how to prepare to *potentially adjust their digital and talent strategies in respons ...
... Access Research Already a Gartner client? Without the right talent to manage a technology investment, organizations fail to achieve the desired outcomes. Service and support leaders can use this research to identify and develop talent with the skills and expertise required for effective technology man ...
Analyst(s): J.J. Moncus | Eric Keller | Karan Anand
... cost, service and growth, aligning with business leaders on operating plans that balance financial outcomes, risk and reliability while meeting customer experience and growth commitments Responding to top‑down cost improvement mandates by collaborating with the C‑suite to rapidly interpret shifting expectations ...
... From Gartner Digital Markets Lead Generation Smoobu, a vacation rental management software provider, sought to scale its business by growing its customer base and its monthly recurring revenue. To acquire new users, the company needed to increase its lead volume and improve conversion rates in its target ...
... employment brand, and candidates struggle to discern best-fit employers. To attract must-have talent, recruiting leaders should create a catalytic brand experience that is sensory, emotional and reflective. Gartner Recommended Reading Gartner Research ...
... Retail and consumer goods companies can achieve greater profitability by integrating the digital + product experience. Executive leaders can use this research to learn about the strategy, benefits, business capability models, corresponding technologies and real-world examples related to this topic. ...
... Total experience is a 2022 Gartner top strategic technology trend, but is not as widely understood in higher education. This presentation can be used by higher education CIOs speaking with their business units about the art of the possible. Gartner Insights Abstract ...
Analyst(s): Don Scheibenreif | Jason Wong | Michelle Duerst | Jan-Martin Lowendahl | Robert Yanckello