... Customer service and support leaders are eager to deploy generative AI, but it can be hard to understand how much it’ll cost to run a vendor’s solution. This note explains the fundamentals of pricing for GenAI products and provides ready-to-implement recommendations for vendor negotiations. Overview ...
Analyst(s): Jo Liversidge | Kim Hedlin
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... to their ways of working because leaders haven’t clearly explained what needs to change and why it’s necessary. The From/To/Because Model provides customer service and support leaders with a simple formula for communication that shifts employee behavior. Overview Introduction Analysis Gartner Recommended ...
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... traffic on networks that connect users to these services. Only providers with robust and abundant architecture that deliver an uninterrupted customer experience will be able to manage the increased load.
Cloud providers often get challenged regarding their business continuity strategies. They have to ...
... internal experts and clients to stay ahead of the curve on developments in the legal technology market. Weston is excited to use his 15+ years of experience in the legal technology market to help Gartner clients achieve their business goals. He is passionate about helping legal departments leverage technology ...
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