... Brook Selassie is a Distinguished Vice President in Gartner's Business Growth Strategies team. As Gartner's expert in AI Strategy, Brook has deep experience in advising organizations and their senior leaders in enterprise strategy formulation, including AI strategies, strategic planning and strategy execution ...
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... through best practices and organizational transformation. With deep expertise in IT operating models, agile and product transformation, developer experience, platform engineering, and application portfolio management, Fatima partners with clients to address their most pressing challenges and opportunities ...
... areas and improve/provide more consistent customer experiences. Manufacturing (including consumer packaged goods) is in second place, with these companies using CRM for product and channel management. Third-ranked is banking and securities, in which customer service and upselling to other financial products ...
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... Gartner’s 2024 IT Symposium/Xpo for retail and consumer goods presented the future of customer expectations. Read these highlights to understand how emerging generations of human and machine customers will transform business models and how CIOs can lead this transformation effectively. Gartner Recommended ...
Analyst(s): Robert Hetu | Max Panther Hammond | Michelle DeClue