... cloud-based CCaaS solutions, including those with many thousands of agents and advanced digital and self-service requirements. This research will help customer service and support technology leaders find the right provider for their needs. Market Definition/Description Magic Quadrant Vendor Strengths and ...
Analyst(s): Pankil Sheth | Steve Blood | Drew Kraus | Pri Rathnayake
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... Access Insights Already a Gartner client? Insight into the needs and context of customers and assets, and the agility to respond to them, will differentiate a digital business. To attain these capabilities, CIOs should build toward the technical architecture modeled after the digital giants. Analysis ...
Analyst(s): Dale Kutnick | Leigh McMullen | Dave Aron | Brian Prentice
... vendors still dominate procurement shortlists, but many others, including niche WEM vendors, contact-center-as-a-service providers and suppliers of customer engagement center software, are becoming viable alternatives. Application leaders should study this report before choosing. Strategic Planning Assumption ...
Analyst(s): Mark Dauigoy | Kim Dans | Jim Davies | Jim Robinson
... Access Insights Already a Gartner client? E-books have changed the definition of the book business and redefined how customers engage with authored content. CIOs working with digital book strategists will find the health of book markets is measured beyond just unit sales. Analysis Definition Impact and ...
... sales funnel. In this article, we discuss five best practices for creating software demo videos that help B2B marketers earn more leads and win over customers. What makes demos in video form more effective? Nearly a quarter of sales engineers say over 50% of demos are unqualified[1]. This means more prospects ...
... Digital workplace leaders deliver technologies and experiences that help employees drive the best outcomes. As the nature of work rapidly evolves, it is essential to understand and prepare for future trends. Join this complimentary Gartner IT webinar as a Gartner expert explores seven predictions of ...
... organizational processes risk losing competitive advantage as customer expectations for low effort, rapid service become the norm. Moreover, customers who find low-effort experiences often stay with the supplier/brand because of the better experience. By 2028, 90% of B2B buying will be AI agent intermediated ...
... Gartner client? AI code assistants enable developers to code faster and focus on high-value activities, boosting developer productivity and developer experience. Software engineering leaders should use this research to evaluate the capabilities of AI code assistants against their top use cases. Overview ...
Analyst(s): Haritha Khandabattu | Arun Batchu | Matt Brasier | Philip Walsh
... Optimizing the employee experience is critical to driving higher digital dexterity, which in turn is an essential ingredient for successful digital transformation initiatives. In this Special Report will enable you to strengthen your digital workplace program by: Designing an employee experience that optimizes ...