... of time. This research covers the corporate development actions that technology providers must pursue for growth beyond their current products and customer segments, including: Expansion into new markets Business models and ecosystems Mergers and acquisitions Complete the form to get your free copy. ...
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... North America, replacing traditional on-premises contact center infrastructure. We assess nine vendors to help application leaders responsible for customer service and support technology make the right choice. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions 8x8 Aspect Software ...
Analyst(s): Steve Blood | Simon Harrison | Drew Kraus
... organization to respond effectively. Introduction Analysis Driving New Value 5G as a Platform for Enterprise Solutions Multiexperience for the Everything Customer Digital Ecosystems Begin to Dominate Subscription Content Feels the Squeeze Streaming Gaming Takes Off Adapting to Disruptive Influences Services ...
Analyst(s): Ted Chamberlin | Neil Osmond | Forest Conner | Frank Marsala | Bart Willemsen | Mentor Cana
... The need to protect the privacy of employees, customers and partners is an increasingly critical enterprise concern. Enterprises must periodically assess and improve the maturity of their privacy programs and practices to avoid legal liability, regulatory action and reputational damage. Overview Analysis ...
... Vendors’ positions in this Magic Quadrant reflect customers’ new expectations in areas such as digital technician support, outcome-based service business models, and AI-driven scheduling and decision support. When assessing vendors, look for packaging of multiple technologies and proven results. Market ...
... Cognizant EPAM HCL Technologies IBM Infosys TCS Tech Mahindra Virtusa Wipro Understanding CSP Digital Business Digital Business Consulting Digital Customer Impact Competency Digital Revenue-Enabling Competency Digital Operational Excellence Continuous Improvement Info Transfer & Training Services Transparency ...
... Taker to Business Enabler Scale the IT Agility Concept Across the Entire Enterprise Collaborate With Business Units to Get as Close as Possible to Customers/Citizens Gartner Recommended Reading Gartner Insights Abstract ...
... for their innovation focus. Survey Objective Data Insights Four Innovation Lab Scenarios Emerge as the Labs Evolve Collaborators Are CEO-Driven and Customer-Centric Productizers Develop Data-Driven Products and Services Modernizers Focus on Digital Optimization Drifters’ Experimental Adventures Lack Focus ...
... Intelligent Apps Fits in the Top 10 Intelligent Apps Focus on Well-Scoped Purposes What Intelligent Apps Makes Possible Virtual Personal Assistants Virtual Customer Assistants Actions Appendix: The Other Top Strategic Technology Trends for 2017 Gartner Recommended Reading Gartner Insights Abstract ...