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Article November 03 2025
... communicating relationships among seemingly disparate metrics. Tier 1: Definition of productivity — metrics such as revenue per time period, profitability and customer and revenue retention that describe the primary function of a sales role. Tier 2: Lagging indicators — descriptive metrics that can be used to assess ...
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Article December 15 2025
... analyzing historical data to explain marketing, macroeconomic, external and competitive impacts on company performance (measured in sales, profit or customer numbers). This approach to marketing mix modeling highlights your marketing strengths, reveals areas for improvement and allows for strategic resource ...
Research August 14 2019
... exemplified the ability to quickly respond to trends, a new class of disruptive upstarts raise the bar for sophisticated, category-specific online experiences. ...
... Related Gartner resources A New Role for CFOs in Capturing Value Finance Cost Optimization Finance Analytics Mission-critical priority After experiencing a liquidity shortage in the aftermath of COVID-19, CFO wanted to focus on driving cash flow. How Gartner helped Gartner revamped the client’s short-term ...
Research Jan 2017
... Your Digital Government Platform Strategy Includes the Evolution of Your Government Portal Pursue a Citizen-Centric Approach That Leverages Citizen Experience and Metrics to Drive Portal Success Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Bill Finnerty   |   Dean Lacheca
Research Aug 2019
... Identify and Prioritize the Skills and Competencies Requirements for the Future of CSPs’ Digital Business Recommendations Use Fusion Teams to Provide Experience-Based Learning Environments for Skills and Competencies Development for Agility, Speed and Flexibility Recommendations Develop Skills and Competencies ...

Analyst(s):   Mentor Cana   |   Lily Mok
Research Jul 2019
... adopted by the PMOs. The summary provides details of the distinct functions represented by roles within PMOs, the key skills for PMO staff, the typical experience mix of resources preferred in PMOs, and the key indicators adopted by members to assess the performance of their PMOs. Gartner Insights Abstract ...

Analyst(s):   Consult the Board Research Team
Research Feb 2017
... Governments globally are initiating care reform to address spiraling costs, improve outcomes and enhance the consumer experience. Healthcare provider CIOs must increase the business contribution by creating a citizen-centered business architecture, which requires increased focus on EA in healthcare. ...

Analyst(s):   Mike Jones
Research Dec 2019
... Scale? Related Research How Are Approaches to Digital Transformation Changing Across Multiple Technology Areas? Related Research How Are Employee Experiences Changing the Expectations and Processes of Work? Related Research Related Priorities Related Resources Webinars Articles Gartner Recommended Reading ...

Analyst(s):   Rita Sallam   |   Janelle Hill   |   Frances Karamouzis   |   Todd Yamasaki   |   Gene Alvarez   |   Daryl Plummer
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