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Research Sep 2026
... impact on the function’s operating model. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Chief Audit Executive Gartner Insights Abstract ...

Analyst(s):   James Bourke   |   Margaret Moore Porter
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Premium Research Sep 2025
... 2025 marks the year of the turning point for your organization’s CRM and customer experience strategy. Enterprise application leaders and CX leaders are reprioritizing their spending to get business strategy, technology, data, industry value chain and governance foundations in place for deploying AI ...

Analyst(s):   Melissa Hilbert   |   Ilona Hansen   |   Gene Alvarez   |   Olive Huang
Premium Research Jul 2026
... tools and resources to help HR business partners diagnose change readiness, develop change capability, and enable change adoption across the change journey. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Steven Peter
... Customer Service Research Get the latest customer service research for best practices to deliver a seamless customer experience. ...
Research November 24 2022
... Improve Your Customer Self-Service Portal Discover 11 fundamental capabilities to drive self-service success. With most self-service support experiences resulting in dead ends, customer service leaders must complete an assessment of their existing portal capabilities to increase effectiveness and improve ...
... How to Effectively Use Customer Reviews in Software Marketing February 7, 2020 Contributor: Kari Test Find out how to attract new buyers and improve your software business using your customer reviews. Software reviews offer incredible ways to enhance your business reputation online and impress more software ...
Research Dec 2025
... resolution; it’s preventing issues from occurring in the first place. By identifying and addressing issues’ root causes, customer service and support leaders can reduce costs, improve customer experience and drive growth. Insights at a Glance Impact Brief Actions and Cautions How to Execute Success Measures ...

Analyst(s):   Melissa Fletcher   |   Keith McIntosh   |   Emily Potosky   |   Aman Jagdev
Research Jun 2026
... innovation and execution. This overview of Gartner’s essential skills research helps technical professionals navigate their learning and development journey and achieve project, product, service and career success. Analysis Research Highlights Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Peter Hyde   |   Bill Holz
Research January 27 2026
... Driving Sustainability in Order Fulfillment New imperative for retail supply chain management What is more important to consumers than speed? Because consumers crave convenience, your retail supply chain management strategy must focus on driving sustainability in order fulfillment. This research advis ...
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