... One of the main barriers to securing buy-in for investments is often the strategy document itself. Watch this complimentary five-minute webinar, featuring business and technology insights by a Gartner expert in a video created with AI technology, as we explore how a one-page strategy document can he ...
Analyst(s): Ian Cox
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... Access Research Already a Gartner client? Customer service and support leaders engaged in high-impact, enterprisewide initiatives require high-performing teams that are properly aligned to deliver on strategic outcomes. Use these seven characteristics to build the team you need. Overview Introduction ...
Analyst(s): Lauren Villeneuve | Daniel Sanchez Reina | Jonathan Schmidt
... the framework to discover immediate and longer-term actions to develop a virtual selling strategy, including: Tactics for live customer interactions Opportunities for customers to independently review information and engage virtually Actions to develop resources that enable virtual selling ...
... Clients have turned to knowledge management as their organizations are affected by rapid change, forcing a distributed workforce. This note provides application leaders advice on how to tune their existing activities; ensuring tactical efforts support the broader evolution of knowledge management. Ov ...
... Access Insights Already a Gartner client? Great engagement with stakeholders is an essential component to the success of any risk and security program. CIOs should treat the experience of how risk and security are delivered as a fundamental component of what is delivered. Analysis Culture Clash Between ...
... Continuing market uncertainty caused by the pandemic has resulted in an accelerated and permanent shift to virtual selling. Application leaders supporting digital commerce and CRM sales must embrace digital sales rooms to support a better buyer-centric experience. Overview Strategic Planning Assumptio ...
... For Kaspi Bank, staying relevant means transitioning from a retail bank to a digital marketplace. Kaspi is selling not just bank products, but also helping clients and partners expand their business. Kaspi is scaling its ecosystem and developing a platform for SMB businesses to sell services. Case St ...
Analyst(s): Chris Howard | Jennifer Mitchell | Tomas Nielsen | Andy Rowsell-Jones | Jan-Martin Lowendahl
Help service leaders to assess their current customer success capabilities and understand how they can insulate their teams in these tough economic conditions.
... An intelligent front door replaces customers’ pick-your-own-path experiences with a unified, conversational experience powered by AI and analytics. Customer service and support leaders overseeing customer engagement can use this research to implement IFD via a phased approach. Overview Introduction ...