... Investments in DSLMs are growing swiftly to enhance customer engagement, automation and personalized insights in tech solutions. Text-focused, productivity-driven use cases present promising opportunities for CIOs to build confidence and trust, thereby accelerating adoption. More Detail Gartner Recommended ...
Analyst(s): Kanishka Chauhan | Alizeh Khare
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... knowledge management (KM) processes cannot support many organizations’ conversational GenAI ambitions. This note describes the AI use cases that can help customer service and support leaders create and maintain high-quality knowledge content at scale. More Detail Gartner Recommended Reading Gartner Research ...
... balance limited IT budget increases for 2026 with aggressive investment in AI technologies — focusing on cost reduction, employee productivity, and customer experience improvements. Product leaders must align their insurance offerings to these priorities to capture CIO spending. Gartner Research ...
Analyst(s): James Ingham | Kimberly Harris-Ferrante
... Customer service and support leaders’ efforts to change metrics that have become ingrained as “the measures” of success quickly encounter a series of predictable obstacles. Overcome these barriers and build support for new metrics by demonstrating their alignment with business objectives. Gartner Research ...
... Getting grounded in the tech general manager (GM) role requires reconfiguring customer needs, technology innovation, and business model for the impact via AI. Use a combination of meeting, interviews, and self assessment with key stakeholders and fact-based research. Action Name Gartner Research ...
... optimization objectives. This research defines a supply planning process that supply chain planning leaders should follow to enable the business to fulfill customer demand profitably. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Cristina Carvallo | Xiaoshun Sue Grant
... leaders struggle to deliver measurable business results on a wide range of mission-critical priorities, such as managing business costs, improving customer experience or increasing employee productivity. Michael Gabbard, Senior Director Analyst at Gartner, notes, “Data and analytics (D&A) leaders need ...
... source behavior and optimize for current search best practices. Ensure paid search investments lead to traffic growth and positively impact the customerjourney. Regularly audit paid search strategies for effectiveness. Continue to prioritize long-standing search principles to ensure stability and provide ...
... Gartner for Supply Chain
Developing Supply Chain Functional Maturity
at a European Government Department
Industry: Government
Employees: +50,000
Mission-critical priority
A European government department needed to improve supply chain resilience, recognizing that its siloed
organizationa ...