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Premium Research May 2024
... Customer service and support technology leaders often struggle to keep pace with advancements in conversation analytics. This research describes conversation analytics in the context of various customer service analytics platforms to improve CX, agent experience and operational efficiency. Gartner Recommended ...

Analyst(s):   Uma Challa
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Premium Research Dec 2024
... Customer service and support leaders may lose sight of business objectives when choosing technology because they are influenced by vendor demos. This research explains how to prioritize solving business problems when guiding customer service technology investments. Overview Introduction Analysis Gartner ...

Analyst(s):   Drew Kraus   |   Jason Bridge
Research February 03 2026
... Competitive advantage from the logistics organization Employee engagement in the logistics transformation Gartner Support for Supply Chain Logistics Today's customer-centric economy requires integrated, value-added supply chain logistics solutions to achieve competitive advantage. Gartner offers support specifically ...
Webinar On-Demand
... products for external customers is straightforward. However, many CIOs are challenged to overcome stakeholders’ perception that they don’t truly understand the business. CIOs must connect consumption of IT's products to achievement of business objectives for internal customers. Join this complimentary ...

Analyst(s):   Brandon Germer
Webinar On-Demand
... constantly shapes tech provider business, including Generative AI, economic uncertainty and evolving B2B customer demands. Tech providers face more options and questions than ever: How do you retain your customers? How do you attract more new buyers? Where do you place your genAI bets? What is the future of IT ...

Analyst(s):   David Yockelson   |   Molly Beams   |   Annette Zimmermann   |   Adrian Lee   |   Patrick Stakenas   |   Brian Doherty   |   Elizabeth Jones   |   McKenzie Smith
... will need to invest in for successful customer engagement. Gartner analysts will share additional information on the importance of customer engagement at the Gartner Customer Strategies & Technologies Summit 2014, April 28-29, in London and the Gartner Customer 360 Summit 2014, May 19-21 in Orlando. ...
Webinar On-Demand
... each business function is investing in and preparing for AI and generative AI. We will cover finance, marketing, sales, supply chain, HR, legal, and customer service in a fast-paced dialogue about what each function is learning and seeing across our client base. This complimentary webinar will leverage ...

Analyst(s):   Alexander Bant   |   Daniel O'Sullivan   |   Noha Tohamy   |   Dan Gottlieb   |   Helen Poitevin   |   Stuart Strome   |   Nicole Greene
Premium Research Jan 2024
... Both master data management solutions and customer data platforms will master your customer data, but their objectives and capabilities differ. Data and analytics leaders can use this research to determine whether MDM, CDP or a combination of both is the optimal approach for their organization. Gartner ...

Analyst(s):   Sally Parker
Premium Research Jan 2024
... Customers want to build composite applications with low-code tools and APIs, but providers limit how they can consume and buy their products. Product managers must improve their technical and commercial flexibility to increase customer adoption and accelerate growth. Overview Introduction Analysis Gartner ...

Analyst(s):   Nicholas Carter   |   Yefim Natis   |   Kelli Smith   |   John Santoro
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