... Take Three Actions to Win in the Turns 1. Decide to Be a Key Enterprise Strategic Leader 2. Design a Multiexperience Platform to Serve the Everything Customer 3. Drive Digital Society Forward With a Societal Value Proposition Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Chris Howard | Tina Nunno | David Willis | Helen Poitevin | Valentin Sribar | John-David Lovelock | Don Scheibenreif | Tomas Nielsen | Paul Proctor | Deacon D.K Wan | Frank Buytendijk | Hung LeHong
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... leaders must embrace the notion of contextual privacy to continue to maintain trust, prevent exclusion or discrimination, create value, and protect customers in digital business. Key Challenges Introduction Analysis Implement the Principle of Data Minimization in All Areas, Especially as Part of a Positive ...
... Intelligent Apps Fits in the Top 10 Intelligent Apps Focus on Well-Scoped Purposes What Intelligent Apps Makes Possible Virtual Personal Assistants Virtual Customer Assistants Actions Appendix: The Other Top Strategic Technology Trends for 2017 Gartner Recommended Reading Gartner Insights Abstract ...
... Fixed application experiences no longer meet business and customer requirements. Application leaders managing their organization’s digital transformation must prioritize the architecture of the composable enterprise and packaged business capabilities to succeed. 主要发现 建议 Innovation Insight for Packaged ...
... Introduction Analysis Use Gartner's Run-Grow-Transform Decision Tree to Group IT Services Into Clearly Differentiated Categories Different Business Customers Have Different Expectations of IT Select Category Names That Resonate With Business Stakeholders Confirm Your IT Service Portfolio Spending Matches ...
... centers in Western Europe, replacing traditional on-premises contact center infrastructure. We assess eight vendors to help application leaders for customer service and support technology make the right choice. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Content Guru NICE ...
Analyst(s): Drew Kraus | Steve Blood | Simon Harrison
... North America, replacing traditional on-premises contact center infrastructure. We assess nine vendors to help application leaders responsible for customer service and support technology make the right choice. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions 8x8 Aspect Software ...
Analyst(s): Steve Blood | Simon Harrison | Drew Kraus
... Visual interactions, enabled by smartphones and tablets, are changing the way customers shop and buy online. Application leaders must evaluate the top visual trends impacting commerce to identify opportunities to create competitive advantage. 主要挑战 建议 Three Best Practices to Optimize Digital Commerce ...
... Scaling Digital Leadership — Keep the Momentum Going New sources of revenue, business value, and opportunities to engage with customers and citizens require you to lead your organization to the next level. Analyst: Chris Howard You are leading your enterprise through culture change and digital innovation ...