Gartner Research

Winning in the Turns — Leadership in a Digital Society: Key Insights From the 2019 Gartner IT Symposium/Xpo Keynote

Published: 18 December 2019

ID: G00463520

Analyst(s): Chris Howard , Tina Nunno, David Willis, Helen Poitevin, Valentin Sribar, John-David Lovelock, Don Scheibenreif , Tomas Nielsen, Paul Proctor, Deacon D.K Wan, Frank Buytendijk, Hung LeHong


Winning in the turns an organization will encounter (economic shifts, political change or the rise of digital giants) allows CIOs to answer competing demands: cut and invest, analyze and execute, be traditional and digital. Find the balance — techquilibrium — to lead in digital society.

Table Of Contents


  • Executive Summary
  • Find Your Organization’s Techquilibrium
  • Utilize Enterprise Decision-Making Techquilibrium
  • Take Three Actions to Win in the Turns
    • 1. Decide to Be a Key Enterprise Strategic Leader
    • 2. Design a Multiexperience Platform to Serve the Everything Customer
    • 3. Drive Digital Society Forward With a Societal Value Proposition

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