... Fragmented technology, inconsistent workflows and low technology adoption create digital friction that erodes workforce productivity. This research helps enterprise applications leaders justify a cross-functional digital employee experience management office to remediate these issues. Overview Introduction ...
Analyst(s): Tori Paulman | Karl Rosander | Robin Milton-Schonemann | Dan Wilson
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... Acquiring a digital business introduces unique risks versus traditional business models. To address these risks, executive leaders should implement a “try before you buy” strategy early in the deal process to validate that all digital products and services perform reliably and can scale effectively. ...
Analyst(s): Kevin Bowling | Andy Rowsell-Jones | Erin Neus-Cheong
... Gen Z’s spending power is a growth imperative for CIOs and will drive the future of digital banking. To capture this segment, rethink your customer experience digital strategy of speed and automation to instead focus on reassurance and agency. Insights at a Glance Issue Context Impact Brief Implications ...
... CSCOs spend time perfecting the digital transformation business case but then find themselves underprepared to manage the social interactions that can slow down decision making and funding. CSCOs can use the communication tactics in this note to drive their digital transformation agenda within the C- ...
... Banks seeking digital success must focus on core capabilities for their digital optimization and transformation journeys. This taxonomy helps bank CIOs highlight supporting technology, manage planning and implementation risks, and identify and coordinate approaches to delivering these capabilities. ...
... The digital commerce ecosystem has become more modularized due to its expanded adoption across various business models and industry verticals. Application leaders should evaluate whether these emerging vendors could help them achieve specific business objectives in their digital commerce ecosystem. ...
Analyst(s): Aditya Vasudevan | Jason Daigler | Sandy Shen | Mike Lowndes
... Keep Your Digital Business Transformation on Track Five common traps can all too easily derail digital business transformation. Analysts: Kristin Moyer, Christie Struckman Digital business transformation is a long journey that doesn’t really have a finish line. Interest can easily wane after a year or ...
... The number of digital commerce platform vendors continues to grow along with the breadth of those platforms, adding to the complexity of vendor evaluations. This report evaluates 21 providers of digital commerce platforms to assist application leaders supporting digital commerce. Market Definition/Description ...
Analyst(s): Sandy Shen | Chris Fletcher | Penny Gillespie | Mike Lowndes | Jason Daigler | Yanna Dharmasthira
... features in the next wave of digital commerce platforms, as application leaders guiding B2C, B2B and B2B2C organizations try to keep pace with the digital economy. What You Need to Know Analysis Critical Capabilities Use-Case Graphics Vendors Aptos Apttus CloudCraze Digital River Elastic Path Episerver ...
Analyst(s): Penny Gillespie | Sandy Shen | Jason Daigler | Yanna Dharmasthira | Mike Lowndes | Chris Fletcher