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Premium Research Oct 2025
... reshaping the digital workplace. Interest is now moving beyond harnessing simple AI assistants to unlocking new opportunities. Challenges like budget constraints and aging technologies remain though, requiring application architects to optimize existing tools while exploring GenAI. Overview Digital Workplace ...

Analyst(s):   Craig Fisler   |   Taylor Satterfield   |   Timon Watson   |   Sebastian Kempf   |   Melinda Morales   |   Darin Stewart   |   Olga Martí   |   Larry Cannell
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Research Apr 2026
... Gartner ranks personalization as the top AI use case for digital commerce, but digital commerce leaders often struggle to effectively execute it. Discover how top-performing brands personalize inspiration, guidance, and advice for their customers in digital commerce. Insights at a Glance Impact Actions How ...

Analyst(s):   Ant Duffin
Research January 28 2026
... Help Fusion Teams Power Your Digital Business Analyst: CIO Research Team Building effective fusion teams is vital for digital transformations, but it’s easy — and costly — for C-suite executives to get things wrong. Multidisciplinary fusion teams are the lifeblood of digital transformation. As they become ...
... author Gartner Keynote: Top Emerging and Strategic Technology Trends; Gartner expert David Cearley Gartner Closing Keynote: Winning in a World of Digital Dragons; Gartner expert Leigh McMullen Venue and Travel Details Visit the conference website for complete venue and travel details. The Solution ...
... If Australian IT leaders are to ‘tame the digital dragon’, they need to address three top priorities: developing digital leadership, renovating the core of IT, and building bimodal capability,” said Gartner vice president Andy Rowsell-Jones. Filling the digital leadership vacuum According to the Gartner ...
Premium Research May 2026
... CIOs often approach digital transformation as an extension of their existing technology environment rather than as a deliberate engine for business value. This video examines four key factors that consistently differentiate digital success — alignment to business goals, IT and business co‑leadership, ...

Analyst(s):   James Anderson   |   Cesar Lozada
Webinar On-Demand
... Digital initiatives struggle with a low success rate of only 48% worldwide. Shifting from IT-centric efforts to an extended tech culture across the enterprise is essential for partnering with the business and achieving success. When C-suite peers and their teams embrace a tech culture, digital initiatives ...

Analyst(s):   Daniel Sanchez Reina
Premium Research Jun 2025
... Digital customer service investments today face high expectations for quick returns. This research assists service technology leaders in developing more responsive and modular business cases and fostering collaboration to improve adaptability to market changes and accelerate speed to value. Overview ...

Analyst(s):   Brett Overbey
Premium Research Jan 2026
... Ignoring digital routes to market in sales strategies puts CSOs at risk of execution failures, stagnant performance, and missed growth. To avoid falling behind, CSOs must use this research to grasp the critical trade-offs and characteristics needed to master digital sales channel selection. Gartner Insights ...

Analyst(s):   Luke Tipping
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