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Research Dec 2019
... Research Highlights How Are Emerging Technologies Moving Past Barriers to Widespread Adoption at Scale? Related Research How Are Approaches to Digital Transformation Changing Across Multiple Technology Areas? Related Research How Are Employee Experiences Changing the Expectations and Processes of Work? ...

Analyst(s):   Rita Sallam   |   Janelle Hill   |   Frances Karamouzis   |   Todd Yamasaki   |   Gene Alvarez   |   Daryl Plummer
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Research September 24 2020
... changing their business models to follow customer demand and market adoption. This will become even more important due to disruptions caused by digital transformation. It is vital for product leaders to not only focus on new technologies and markets but also the key innovations and changes in business models ...
Research Jun 2017
... that address evolving business needs in billing and customer service areas such as rising consumers' expectations and the impact of sector digital transformation. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Advanced Utility Systems Cayenta efluid Ferranti Computer Systems ...

Analyst(s):   Zarko Sumic
Article November 04 2025
... mission-critical goals. The Architect: AI platforms and infrastructure These trends focus on building secure, scalable foundations for AI and digital transformation: AI-Native Development Platforms empower small, nimble teams to build software using generative AI — fast, flexible and increasingly enterprise-ready ...
Premium Research Feb 2026
... AI is experiencing rapid evolution and is being integrated into nearly all digital commerce functions. This trend will speed up, driving new ways to interact and automate. By 2030, digital commerce leaders must leverage smart technology to boost efficiency and meet customer expectations. Gartner Insights ...

Analyst(s):   Mike Lowndes
Research May 2019
... complex digital business transformations can be difficult; however, it is a key to success. Enterprise architecture and technology innovation leaders can leverage this research to create a transformation roadmap based on an organization’s digital twin. 主要挑战 Optimize Digital Business Transformation by Creating ...

Analyst(s):   Marc Kerremans
Premium Research Feb 2026
... Rapid advances in technology and customer expectation mean that digital commerce is evolving faster than the rest of the business. To thrive by 2030, the entire organizational mindset must shift to agility. Digital commerce leaders must adopt outcome-driven leadership, fusion teams, and composability ...

Analyst(s):   Aditya Vasudevan   |   Mike Lowndes
Research Nov 2025
... Access Insights Already a Gartner client? Customer support and service leaders spend too much time chasing symptoms. This five-step framework enables customer service teams to address root causes by combining human judgment with AI insights, streamlining operations, and transitioning from reactive to ...

Analyst(s):   Francesco Vicchi   |   Brett Overbey
Webinar December 26 2025
Watch this complimentary Gartner Finance webinar to understand 3 change management tactics that can help finance transformation leaders and CFOs tackle these challenges and increase your chances of transformation success.
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