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... from the Gartner 2024 AI Mandates in the Enterprise survey, including the critical insights into overcoming obstacles and achieving effective AI transformation. You’ll discover how dedicated AI leadership, ethical practices, and strategic measurement can drive innovation and operational efficiency. You ...

Analyst(s):   Birgi Tamersoy
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Research Jan 2017
... China's focus on customer experience is key to the success of its WeChat projects for policy issuance and claim services. Application leaders supporting digital commerce and CRM should learn how to make offerings work in WeChat and others such as WhatsApp, LINE and Facebook Messenger. Analysis Set Customer ...

Analyst(s):   Sandy Shen
Research Apr 2017
... The number of digital commerce platform vendors continues to grow along with the breadth of those platforms, adding to the complexity of vendor evaluations. This report evaluates 21 providers of digital commerce platforms to assist application leaders supporting digital commerce. Market Definition/Description ...

Analyst(s):   Sandy Shen   |   Chris Fletcher   |   Penny Gillespie   |   Mike Lowndes   |   Jason Daigler   |   Yanna Dharmasthira
Research Aug 2017
... Thing commerce generates a large amount of data that can identify transient customer behavior and market trends. Application leaders responsible for digital commerce technology can create new business opportunities from such data to get more out of the thing commerce business. 主要挑战 建议 Create New Opportunities ...

Analyst(s):   Sandy Shen
Research Feb 2017
... China's focus on customer experience is key to the success of its WeChat projects for policy issuance and claim services. Application leaders supporting digital commerce and CRM should learn how to make offerings work in WeChat and others such as WhatsApp, LINE and Facebook Messenger. 主要观点 建议 Manulife Uses ...

Analyst(s):   Sandy Shen
Research Jun 2017
... Conversational commerce is emerging and will be a major paradigm shift for the customer experience. Application leaders responsible for digital commerce technologies can use this research to understand the progress made so far, steps to take today, barriers to progress and how to overcome them. Analysis ...

Analyst(s):   Mike Lowndes
Research Apr 2017
... features in the next wave of digital commerce platforms, as application leaders guiding B2C, B2B and B2B2C organizations try to keep pace with the digital economy. What You Need to Know Analysis Critical Capabilities Use-Case Graphics Vendors Aptos Apttus CloudCraze Digital River Elastic Path Episerver ...

Analyst(s):   Penny Gillespie   |   Sandy Shen   |   Jason Daigler   |   Yanna Dharmasthira   |   Mike Lowndes   |   Chris Fletcher
Research Aug 2021
... Platform Ecosystem B2B Support Complex Environment Support Globalization Unified Commerce Composability Core Commerce B2C Digital Commerce B2B Digital Commerce B2C and B2B Digital Commerce on Same Platform Composable Commerce Inclusion Criteria Gartner Recommended Reading Critical Capabilities Methodology ...

Analyst(s):   Penny Gillespie   |   Aditya Vasudevan   |   Jason Daigler   |   Sandy Shen   |   Yanna Dharmasthira   |   Mike Lowndes
Premium Research Aug 2022
... Platform Ecosystem B2B Support Complex Environments Globalization Unified Retail Commerce Composability Core Commerce B2C Digital Commerce B2B Digital Commerce B2C and B2B Digital Commerce on Same Platform Composable Commerce Inclusion Criteria Gartner Recommended Reading Critical Capabilities Methodology ...

Analyst(s):   Aditya Vasudevan   |   Sandy Shen   |   Yanna Dharmasthira   |   Penny Gillespie   |   Jason Daigler   |   Mike Lowndes
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