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Research Jun 2017
... Conversational commerce is emerging and will be a major paradigm shift for the customer experience. Application leaders responsible for digital commerce technologies can use this research to understand the progress made so far, steps to take today, barriers to progress and how to overcome them. Analysis ...

Analyst(s):   Mike Lowndes
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Research Apr 2017
... features in the next wave of digital commerce platforms, as application leaders guiding B2C, B2B and B2B2C organizations try to keep pace with the digital economy. What You Need to Know Analysis Critical Capabilities Use-Case Graphics Vendors Aptos Apttus CloudCraze Digital River Elastic Path Episerver ...

Analyst(s):   Penny Gillespie   |   Sandy Shen   |   Jason Daigler   |   Yanna Dharmasthira   |   Mike Lowndes   |   Chris Fletcher
Webinar On-Demand
... others to lead digital and build digital solutions with IT. According to Gartner, on average, only 48% of an enterprise’s digital initiatives meet or exceed their business outcome targets. However, a small cohort of CIOs and CxOs has the highest achievement rate: 71% of their digital initiatives meet ...

Analyst(s):   Jaime Capellá   |   Raf Gelders
... life through change management. Colleen was a manager in Deloitte's Human Capital Consulting - Organization Transformation practice. She spent over 10 years enabling large-scale transformations (primarily in HR/People Operations) for major multinational clients across industries and regions. In addition ...
Research Aug 2021
... Platform Ecosystem B2B Support Complex Environment Support Globalization Unified Commerce Composability Core Commerce B2C Digital Commerce B2B Digital Commerce B2C and B2B Digital Commerce on Same Platform Composable Commerce Inclusion Criteria Gartner Recommended Reading Critical Capabilities Methodology ...

Analyst(s):   Penny Gillespie   |   Aditya Vasudevan   |   Jason Daigler   |   Sandy Shen   |   Yanna Dharmasthira   |   Mike Lowndes
Premium Research Aug 2022
... Platform Ecosystem B2B Support Complex Environments Globalization Unified Retail Commerce Composability Core Commerce B2C Digital Commerce B2B Digital Commerce B2C and B2B Digital Commerce on Same Platform Composable Commerce Inclusion Criteria Gartner Recommended Reading Critical Capabilities Methodology ...

Analyst(s):   Aditya Vasudevan   |   Sandy Shen   |   Yanna Dharmasthira   |   Penny Gillespie   |   Jason Daigler   |   Mike Lowndes
Premium Research May 2024
... Finance transformation initiatives that focus heavily on technology solutions often fail to deliver the expected results. This research shows finance transformation leaders how Sony Pictures Entertainment improved transformation success by counteracting its stakeholders’ technology-focused biases. Case ...

Analyst(s):   Finance Research Team
Premium Research Aug 2023
... Support Complex Environments Globalization Unified Retail Commerce Composability Core Commerce Business Model Scalability B2C Digital Commerce B2B Digital Commerce B2C and B2B Digital Commerce on Same Platform Composable Commerce Complex Business Models Inclusion Criteria Gartner Recommended Reading Critical ...

Analyst(s):   Aditya Vasudevan   |   Mike Lowndes   |   Jason Daigler   |   Yanna Dharmasthira   |   Sandy Shen   |   Penny Gillespie
Research Dec 2024
... Access Research Already a Gartner client? Finance transformations fall short when poorly governed. An empowered central team with the right accountabilities is key to successful delivery. This report helps finance transformation leaders define a transformation team charter with a clear execution mandate to ...

Analyst(s):   Peter Brannigan
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