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Research May 26 2023
... Gartner CEO Talent Champions Recognizing CEOs who lead their organizations to superior talent outcomes What CEO talent champions do differently: Lessons for CHROs All CEOs must make difficult, sometimes unpopular decisions that impact the workforce. Some CEOs, however, are able to approach these decisi ...
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Research Jul 2019
... Technologies that make use of data to better organize how we move people and things around are transforming the transportation industry. CIOs and IT leaders can reference this Hype Cycle for innovations and trends to evaluate and act upon. Analysis What You Need to Know The Hype Cycle The Priority Matri ...

Analyst(s):   Ivar Berntz   |   Venecia Liu   |   Thierry Kuperman Le Bihan
Research May 2021
... Despite pandemic impacts, demand for CRM and CX implementation services — including design, UX and e-commerce — saw major providers grow an average of 14% in 2020. The major service providers are positioned here for sourcing, procurement and vendor management leaders to evaluate for their needs. Stra ...

Analyst(s):   Chrissy Healey   |   Brett Sparks   |   Katie Gove   |   Jim Longwood
Research May 2020
... On-premises application users are increasingly considering moving to Oracle cloud products in the next two to three years. This Magic Quadrant supports sourcing, procurement and vendor management leaders in their Oracle Cloud Applications service vendor selection. Market Definition/Description About t ...

Analyst(s):   Alan Stanley   |   Akshit Malik   |   Katie Gove   |   Denis Torii
Research May 2021
... The complexity of CRM and CX implementation requirements challenges sourcing, procurement and vendor management leaders to identify optimum service providers. This research analyzes 11 capabilities that are important to speed up identification and down-selection of candidate implementation partners. ...

Analyst(s):   Chrissy Healey   |   Katie Gove   |   Jim Longwood   |   Brett Sparks
Webinar On-Demand
... Governments continue to accelerate and scale their digital initiatives, as they work to navigate geopolitical, economic and public health uncertainties. Governments require greater agility to anticipate and respond to both tactical and strategic challenges. Government CIOs must develop tangible acti ...

Analyst(s):   Dean Lacheca
Article August 21 2026
... evenly. CIOs should manage AI and moat strategies as one agenda. Identify receding moats, track value migration and direct capital, architecture and governance to new sources of control. Gartner recommends five key actions: Identify moat vulnerabilities: Guide business units to assess which AI disruptions ...
Article November 11 2026
... before scaling Organizations should not assume speech reasoning models are ready for unrestricted deployment. Challenges include accuracy validation, governance requirements, privacy obligations and the gap between vendor benchmarks and real-world performance. By 2028, voice AI agents deployed without the ...
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