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Research Mar 2021
... Access Insights Already a Gartner client? Achieving the enterprise’s digital ambition requires investment in four core, mutually reinforcing capabilities: strategy, governance, enterprise architecture and delivery. Leading CIOs continuously and coherently optimize and mature these capabilities to match ...

Analyst(s):   Joanne Kopcho   |   Saul Brand   |   Donna Scott   |   Remi Gulzar
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Research Nov 2022
... Access Insights Already a Gartner client? Centralizing or decentralizing (C/D) IT is a complex and challenging initiative. In addition to process, governance and technology changes, it requires the orchestration of political, cultural and organizational streams. This note addresses the key initiatives ...

Analyst(s):   Donna Scott   |   Cassio Dreyfuss
Research Oct 2020
... Access Insights Already a Gartner client? Centrally located, hierarchical application groups are often seen as slow in delivering change. In order to thrive in business and IT contexts, application leaders must change organizational structures, governance and culture/leadership styles to deliver change ...

Analyst(s):   Ramon Krikken
Research Feb 2024
... Access Insights Already a Gartner client? Sophisticated technologies permeating chains of IT command are disrupting conventional IT services projects. Technology and service providers must address governance of application infrastructure and emerging technologies, as these are accelerating in importance ...

Analyst(s):   Erick Brethenoux   |   Pieter den Hamer   |   Ed Anderson   |   Craig Roth   |   Katie Gove   |   Whit Andrews   |   Cathy Tornbohm   |   Eric Goodness   |   Alys Woodward   |   Sid Nag   |   Robert Brown   |   Hardeep Singh
Research Oct 2020
... Access Insights Already a Gartner client? A growing number of public cloud managed service providers are based or operating in the Asia/Pacific, differing significantly in competency, background and business focus. This research helps sourcing, procurement and vendor management leaders identify providers ...

Analyst(s):   Jaideep Thyagarajan   |   To Chee Eng   |   Wataru Katsurashima   |   Kevin Ji   |   DD Mishra
Research Jan 2022
... Access Insights Already a Gartner client? A growing number of public cloud managed service providers are based or operating in the Asia/Pacific region, differing significantly in competency, background and business focus. This research helps sourcing, procurement and vendor management leaders identify ...

Analyst(s):   Kevin Ji   |   To Chee Eng   |   Wataru Katsurashima   |   DD Mishra   |   Jaideep Thyagarajan
Research Dec 2019
... Access Insights Already a Gartner client? Implementation of a new ServiceNow ITSM solution requires significant change of the current environment. Sourcing, procurement and vendor management leaders should use this guide to build an ITSM strategy and select ServiceNow ITSM service providers to help align ...

Analyst(s):   Kenneth Gonzalez   |   Gilbert van der Heiden   |   Andrew Miljanovski   |   Mark Ray
Conference Highlight May 11 2026
... Summit, taking place this week in London, U.K. Below is a collection of the key announcements and insights coming out of the conference. On Day 1 of the conference, we are examining how to improve data governance, exploring the future of AI, and sharing some key results from Gartner annual chief data and ...
Blog Post August 28 2026
... transformation will probably happen faster than many expect, it will not happen overnight. A multi-year roadmap is needed to build the necessary governance and workforce capabilities. IT – Analytics to Applications Remember when CSCOs were asked whether they were running a shadow IT group to support ...
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