... Access Insights Already a Gartner client? The BPS market is forecast to grow at a five-year CAGR of 9.1% (8.4% in CC) to reach $303 billion by 2027 from $196 billion in 2022. AI- and GenAI-enabled technologies are projected to inject $28 billion during the forecast period and grow at a five-year CAGR ...
Analyst(s): Mohit Khemka | Tom Coshow | Hardeep Singh | Scott Frederick
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... CCaaS market continues to grow, yet buyers face increasing uncertainty from the emergence of generative and agentic AI, and the impending convergence with CRM CEC solutions. This research helps customer service and support technology leaders find the best-fit providers for their needs. Market Definition ...
Analyst(s): Pankil Sheth | Megan Fernandez | Drew Kraus | Jason Bridge | Pri Rathnayake
... productivity and community building. Enterprise application leaders should use this analysis to navigate the IPS market, and determine suitable options that meet business needs. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Akumina Appspace Axero Blink Firstup Haiilo Interact ...
Analyst(s): Helen Poitevin | Alexandra Earl | Mike Gotta | Jed Cawthorne | Priyanka Singh
... Access Insights Already a Gartner client? By 2026, the market for software that enables hyperautomation will reach nearly $1.04 trillion, with a CAGR of 11.9%. Demand for hyperautomation is driven by a strong need for digital transformation due to talent shortages, increasing economic pressures and competitive ...
... Access Insights Already a Gartner client? Despite pressure from the COVID-19-induced economic recession, the RPA market will still grow at double-digit rates through 2024. The key driver for RPA projects is the ability to improve process quality, speed and productivity. Using these tools, technology ...
Analyst(s): Cathy Tornbohm | Bindi Bhullar | Arthur Villa | Fabrizio Biscotti
... Access Insights Already a Gartner client? Gartner’s 4Q20 forecast update reflects the unified communications market’s impact from video conferencing adoption and usage. Early pandemic adoption of cloud conferencing will shift adoption curves through 2024 with increased churn levels anticipated in 2022 ...
Analyst(s): Daniel O'Connell | Tom Eagle | Megan Fernandez | Brian Doherty
... demand. Strengthening market visibility and expansion into key industries with analyst relations, brand positioning, and thought leadership initiatives. Laying the groundwork for sales success with data-driven insights, targeted campaigns, and close alignment with go-to-market teams. How Gartner helped ...
... Access Insights Already a Gartner client? The $44 billion digital business operations services market is forecast to grow at a five-year CAGR of 7.9% in U.S. dollars through 2025. Increasing demand for digital touchpoints is driving fierce competition among service providers as organizations seek to ...
Analyst(s): Brandon Medford | Colleen Graham | David Ackerman | Rene Buest
... leadership team that helps you unlock the path to improving activities in your function. Planning Guide for the Digital Workplace Generative AI is transforming the digital workplace. Leverage this guide for key trends and strategies to help you optimize existing tools and explore GenAI amid budget constraints ...