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Blog Post February 16 2017
... information technology research and advisory company is proud to be fourth on Fortune Magazine’s Information Technology Services Most Admired list. Within Information Technology Services, Gartner ranked in the top five of all nine key criteria and in the top four for: People […] ...
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Blog Post May 22 2018
... Gnidash University: University of Edinburgh Job Title: Business Associate, Client Services Rotational Program Office Location: Egham, U.K. Describe your job in 25 words or less: Supporting our leadership team and Client Services associates through retention analytics and process improvement to drive business ...
Premium Research Mar 2024
... Cloud AI services can accelerate the delivery of AI capabilities in product and service offerings. However, AI training and inference can consume vast amounts of energy and other resources. Using the techniques described here, product managers can build and deliver cloud AI solutions sustainably. Overview ...

Analyst(s):   Ed Anderson   |   Sid Nag
Premium Research Jun 2024
... End-user services operating models often fall short of enabling new ways of working and improving digital employee experience. I&O leaders responsible for end-user services must evolve to a digital workplace model to meet constantly increasing business demands and increase focus on user experience. ...

Analyst(s):   Dan Wilson   |   Stuart Downes   |   Sunil Kumar
Research Aug 2024
... client? Data is moving across different cloud services and geographic locations, creating security and compliance risks. Security and risk management leaders should review how vendor products can help, because encryption key management products from cloud service providers do not mitigate all risks. Overview ...

Analyst(s):   Sarah Almond   |   Brian Lowans
Premium Research Jul 2024
... decision framework to select the right mediation technologies, among enterprise API gateway, lightweight gateway, ingress gateway, and service mesh, for their multigrained services and APIs. Overview Decision Point Question Decision Overview Decision Tool Principles, Requirements and Constraints Alternatives ...

Analyst(s):   Steve Deng
Premium Research Feb 2024
... emerging technologies like AI/ML, 5G, IoT and cloud for a diverse range of product or service innovations. CSP CIOs can use this report to organize their focus on reducing customer complaints and improving service experience. Data Snapshot Data Insights Gartner Recommended Reading Gartner Research ...

Analyst(s):   Mounish Rai
Research Sep 2024
... Access Research Already a Gartner client? Customers tend to underutilize AI bots for service and support. This research highlights two ways customer service and support leaders can increase bot engagement: greet customers in a way that anticipates their needs and remove barriers to customers’ expression ...

Analyst(s):   Ian Elliott
Premium Research Jun 2024
... platform and service products. Product managers must reposition their offerings to compete in the transforming industry and enterprise computing markets. Overview Strategic Planning Assumption Analysis Background and Context Gartner Recommended Reading Note 1: Generative Professional Services Gartner Research ...

Analyst(s):   Yefim Natis   |   Ed Anderson   |   Dennis Gaughan   |   Gregor Petri
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