... results provide a critical leadership tool to focus and align teams to achieve important outcomes. Customer service and support leaders should adopt the OKR methodology to help them align service and support efforts with enterprise priorities and make a recognizable impact. Overview Introduction Analysis ...
Analyst(s): Brian Weber | Nivedita Choudhary | Daniel O'Sullivan
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... Gartner resources Gartner IT Score CIO's Role in Digital Transformation Gartner IT Analysts To improve digital services and the value received by staff and students, Deakin University’s Digital Services leadership created a new operating model that was coupled with key innovative digital investments. With Gartner ...
... The digital product engineering services market is forecast to grow at a 10.4% CAGR in U.S. dollars and will reach a total size of $354 billion in 2028. General managers seeking to grow their organization’s share of the market must align to its specific growth drivers. Overview Market Opportunity Map ...
Analyst(s): Danny Ryan | Katie Gove | Kiyomi Yamada
... Access Insights Already a Gartner client? To foster an innovative environment in which employees feel comfortable sharing their ideas, and to attract and retain the best talent, many CHROs seek to create an inclusive culture and workplace. CHROs can use the question samples in this resource as key performance ...
... changes, the client wanted support on supply chain risk mitigation and minimizing the impact of risk on the organization. How Gartner helped Gartner shared diagnostic tools to assess the organization’s risk readiness and peer examples of inventory governance structures, held an analyst-led workshop for ...
... explores how CHROs, CIOs, CFOs and business executives can diagnose barriers to AI adoption and take targeted action to address them. Gartner experts share practical approaches to assess readiness, engage the workforce and build the capabilities needed to support successful AI adoption. The discussion focuses ...
... struggling to move beyond experimentation? Join Gartner analysts as they announce the winners of the 2026 Gartner Marketing & Communications Awards and share the trends emerging from more than 200 submissions globally. Through Gartner research and award‑winning examples, you'll see how leading marketing and ...
... Communications budgets face scrutiny and transformation mandates, traditional approaches to planning are no longer sufficient. In this session, we will share the new Gartner Communications Cut-Protect-Invest model and practical prioritization tools to help you identify high-impact investments, sunset low- ...
... Access Research Already a Gartner client? Heads of customer service and support want to grow in their careers, but face a variety of barriers to their next steps. This research presents data from a survey of heads of service and support on their executive leadership aspirations and suggestions for overcoming ...