... AI can significantly improve customer service operations in a multitude of ways. This research identifies and rates 18 use cases for leveraging AI within customer service operations. Application leaders supporting customer service applications can use it as a starting point to prioritize opportunities ...
Analyst(s): Wynn White | Bern Elliot
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... shifts required to build legal intelligence and unlock greater value from legal data and expertise •Assess how legal can strengthen strategic insight, service delivery and risk management in support of business objectives Multiple forces, including AI, regulatory volatility, talent shifts and resource pressures ...
... New Customer Service Leaders Accelerate your transition to establish yourself as an effective customer service leader 40% of new-to-role executives stumble or underperform. The first 90 to 100 days are critical for new customer service leaders to analyze current opportunities, plan, and share their vision ...
... Access Insights Already a Gartner client? The worldwide services market is forecast to grow by 9.4% in U.S. dollars in 2025 (8.1% in constant currency) and will reach $2.33 trillion in 2028. The services market continues to be characterized by cautious spending, uncertainty in the macroeconomy and higher ...
Analyst(s): Cathy Tornbohm | Ed Anderson | Chrissy Healey | Robert Brown | Srujan Akurathi | Anupama . | Katie Gove | Scott Frederick | Brendan Williams | Tom Coshow | Grigory Betskov | Neha Sethi | Mohit Khemka | Christine Tenneson | Gaspar Valdivia | Misako Sawai | Colleen Graham | Rene Buest | Fabio Di Capua | Eric Cheung | Sid Nag | Hardeep Singh | Ben Fieselmann | David Ackerman
... Among the 17 representative public BPS providers analyzed, the average YoY revenue growth was 4.4%, and the average operating margin was 18.3% in 3Q24, highlighting providers’ core operations performance and enabling benchmarking against others in their respective BPS functional areas. Gartner Insigh ...
... This research provides TSPs with an analysis of the year-over-year revenue growth and operating margins of 17 representative public BPS providers. The further classification by BPS subsegments allows providers to benchmark themselves against others in their respective functional area. Gartner Insight ...
... Among the 18 representative public BPS providers analyzed, the average YoY revenue growth was 3.4%, and the average operating margin was 17.6% in 2Q24, highlighting providers’ core operations performance and enabling benchmarking against others in their respective BPS functional areas. Gartner Insigh ...
... validated an initial structure for a new digital marketing team. Industry Financial Services Revenue — Employees — Client Story Maximizing Digital Marketing Performance Gartner helped a global credit services firm achieve full-service internal marketing capability with best-in-class skills. ...
... When delivering digital transformation projects and services, IT service providers mainly link delivery results to technology-focused metrics. CSP CIOs can achieve stronger outcomes by ensuring that the relevant business outcome KPIs are included and monitored consistently while working with ITSPs. ...