... Research Already a Gartner client? Customer service and support leaders understand the potential cost savings of self-service channels but struggle to create a comprehensive self-service strategy. This research details the key principles of a self-service-dominant service organization. Overview Introduction ...
Analyst(s): Olivia Foster | Keith McIntosh
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... users to convert raw files into professional videos and export them in various formats for sharing across multiple platforms. This note guides product leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner Research ...
... Workspace must conduct a thorough total cost of ownership (TCO) assessment, factoring in infrastructure, security, and end-device services, as Microsoft products and services currently dominate most IT budgets. Use this research to estimate how your licensing costs will change with Google Workspace. Insights ...
Analyst(s): Joe Mariano | Rachel O'Farrell | Autumn Stanish | Chris Silva | Michael Silver
... Gartner client? Decisions related to IT service desk staffing are often driven by short-term events and poor diagnosis of IT service desk performance issues. This research helps IT service management leaders to identify the key steps required to develop an IT service desk staffing strategy. Overview Introduction ...
Analyst(s): Jen Lichucki | Siddharth Shetty | DD Mishra
... Amazon Web Services, where she delivered cloud migration and modernization strategies, partner solutions, and go-to-market capabilities for apparel and fashion companies globally. She is a Gartner alumna, serving five years as a Senior Director Research Analyst for Retail Industry Advisory Services, where ...
... risk and controls to ensure secure AI adoption. What steps can I take to align IT modernization and service delivery? See how to overcome legacy limits and align strategy to deliver resilient services. How Gartner supports government leaders Former government officials give you faster, easier access ...
... Gartner, Alex was primarily focused on the Financial Services sector. He started his career at JPMorgan working in Capital Markets before moving into Management Consulting. With Capco and BearingPoint, he served as an expert in Financial Services and continued to serve clients across a variety of projects ...
... Sovereignty requirements are changing the cloud market and reinforcing the multicloud service provider model. Tech services leaders at cloud IT services providers should expand their service portfolio beyond hyperscale cloud partnerships to address the broad sovereignty needs of their customers. Overview ...
... Service provider capabilities for assessment, implementation and management services for SAP S/4HANA vary significantly. Sourcing, procurement and vendor management leaders should use this research to help identify, evaluate and select potential service providers based on their specific use case. What ...
Analyst(s): Susan Tan | Fabio Di Capua | Allan Wilkins