Joanne Joliet is a Sr. Director Analyst within Industry Advisory Services, Retail. Her primary focus is unified commerce strategy and execution, with an emphasis on the physical store. Research coverage includes in-store technology, specifically point of sale (POS), smart check-out, RFID, smart shelf, and real-time store IoT platforms.
Prior to joining Gartner, Ms. Joliet worked in the retail industry, where she was responsible for establishing and operating large program management offices for Omnichannel (including digital, mobile, store, supply chain, CRM and supporting architecture and infrastructure) and other massive technology transformation efforts. As a direct report to the CIO, she was responsible for all IT strategic planning, project execution, financial management, vendor management and portfolio management. Additionally, she spent several years in solutions delivery, implementing major merchandising, financial and assortment planning, and pricing solutions. She also has seven years of management consulting for international and domestic retailers.
Belk Store Services
Vice President, Omnichannel PMO
Family Dollar Stores
Solution Delivery Manager, Merchandising & Pricing
Retail Digital Transformation and Innovation
M.B.A., Kenan-Flagler Business School, University of North Carolina - Chapel Hill
B.S. in Biochemistry, Saint Mary's College
1Unified Commerce Strategy & Execution for Tier 1 Retailers
2Point-of-sale strategy and application selection for Tier 1 retailers
3Smart Check-out, including