Gartner Expert

Joanne Joliet

Sr Director Analyst

Joanne Joliet is a Sr. Director Analyst within Industry Advisory Services, Retail. Her primary focus is unified commerce strategy and execution, with an emphasis on the physical store. Research coverage includes in-store technology, specifically point of sale (POS), smart check-out, RFID, smart shelf, and real-time store IoT platforms.

Previous experience

Prior to joining Gartner, Ms. Joliet worked in the retail industry, where she was responsible for establishing and operating large program management offices for Omnichannel (including digital, mobile, store, supply chain, CRM and supporting architecture and infrastructure) and other massive technology transformation efforts. As a direct report to the CIO, she was responsible for all IT strategic planning, project execution, financial management, vendor management and portfolio management. Additionally, she spent several years in solutions delivery, implementing major merchandising, financial and assortment planning, and pricing solutions. She also has seven years of management consulting for international and domestic retailers.

Professional background

Belk Store Services

Vice President, Omnichannel PMO

Family Dollar Stores

Solution Delivery Manager, Merchandising & Pricing

Accenture

Consultant

Areas of coverage

Retail Digital Transformation and Innovation

Education

M.B.A., Kenan-Flagler Business School, University of North Carolina - Chapel Hill

B.S. in Biochemistry, Saint Mary's College

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Top Issues That I Help Clients Address

1Unified Commerce Strategy & Execution for Tier 1 Retailers

2Point-of-sale strategy and application selection for Tier 1 retailers

3Smart Check-out, including

4Store execution

5Customer experience