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Webinar On-Demand
... based on business impact rather than vendor hype Communications leaders are increasing technology spending faster than investments in agencies and services, labor and operational costs, yet commstech maturity remains low. This gap between growing investment and limited effectiveness creates a significant ...

Analyst(s):   Amber Gallihar Boyes
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Research Jun 2020
... Customer service and support applications are being applied to a broader range of use cases as organizations continue to invest in digital strategies and advancing their enterprisewide CRM ambitions. Application leaders should use this report to help shortlist vendors for further evaluation. What You ...

Analyst(s):   Nadine LeBlanc   |   Brian Manusama
... Information Technology Human Resources Supply Chain Data & Analytics Finance Marketing Tech & Service Providers Cybersecurity Software Engineering Infrastructure & Operations Sales Communications Customer Service R&D Audit & Risk ...
Research Oct 2025
... Access Insights Already a Gartner client? Explore how leading service providers have implemented the “Client Zero” approach to AI services. Learn from standout examples and discover how to measure success using internal and external metrics that demonstrate trust, performance, and business impact. Insights ...

Analyst(s):   Danny Ryan
Research January 27 2026
... creating with ecosystem partners Analysts: Bill Finnerty, Dean Lacheca Governments engaged in delivering services through an ecosystem, like those often seen as social programs and human services or public safety, must adopt collaborative and inclusive practices to drive their transition. Digital government ...
... Collaborate With Stakeholders Confidently communicate your security assurance to senior stakeholders and collaborate on AI governance. On demand, self-service interface to meet your needs Establish an enterprise-wide baseline Understand the risks that exist currently with AI deployments, and your organizations ...
Research July 09 2025
... 3 Focus Areas for CIOs to Drive Transformation in Their Industries Uncover Critical Steps to Accelerate Transformation in 14 Major Industries CIOs and their teams face the challenge of leading transformational change amid rapid technological disruption. Explore trending industry insights, and essentia ...
Premium Research May 2026
... Gartner First Takes Fresh insights on emerging trends State and local government CIOs should immediately enhance their service centers and use advanced program integrity analytics in the future to address potential fraud. The Trump administration has notified all 50 states to address suspected fraud ...

Analyst(s):   Austynn Eubank   |   Roland Rivera
Research February 04 2021
... wide-ranging implications for how technology and service providers engage with their customers, and customers indicate that many of these changes will be enduring. Technology general managers must not only revisit assumptions regarding which products and services to focus on, but also all aspects of their ...
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