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... team and career in the digital era. Join us to get your competitive advantage. Thank you for listening to Gartner ThinkCast. Please rate, review and share with your colleagues. Apple Podcasts Google Podcasts Spotify Stitcher All content on Gartner ThinkCast is owned by Gartner and cannot be repurposed ...
... Consolidation of customer service functionality is redefining the CRM CEC. Artificial intelligence and increased investment in digital engagement are top priorities on vendors’ roadmaps. We researched 16 vendors to help application leaders navigate this increasingly complex landscape. Market Definition ...
... procurement targets that align with broader organizational goals. “Gartner gives us a lot of great advice and peer connects, and we continuously learn, share and grow together as an industry. The collaboration with Gartner fosters for us is really helpful in our day-to-day operations.” - Apurva Gupta, Vice ...
... and measure performance. Business impact Communicated strategy and secured buy-in and budget from the executive leadership team. Industry Financial Services Revenue Approx. $300M Employees < 2,000 Client Story Enhancing Customer Journey Mapping to Improve ROI Gartner helped PREMIER Bankcard map and improve ...
... identify the most significant technologies or trends and decide when it is appropriate to invest in them for the improvement of their products and services. Complete the form to download a free excerpt of the research. ...
... should use this research to identify the vendors that align with their requirements. Overview What You Need to Know Analysis Alibaba Cloud Amazon Web Services Apica BMC Helix Chronosphere Coralogix Datadog Dynatrace Elastic Grafana Labs Honeycomb HPE IBM LogicMonitor Microsoft New Relic ScienceLogic SolarWinds ...
Analyst(s): Padraig Byrne | D.B. Cummings | Neil Young | Martin Caren
... capabilities from 10 vendors and choose the best fit for their requirements. Overview Strategic Planning Assumption What You Need to Know Analysis Amazon Web Services Anthropic ClickUp Glean Google Microsoft OpenAI ServiceNow Superhuman Zoom Retrieval-Augmented Generation Computer Use/Coworking Agent Embedded AI ...
Analyst(s): Olga Martí | Cory Decker | Max Goss | Justin Tung | Jason Wong
... Gartner Expert VP, Team Manager Rob Van Alstyne is a VP, Team Manager managing the analysts who serve Financial Services, Manufacturing & Natural Resources and Healthcare clients within the Industry Group of the Gartner for Marketing Leaders product. Mr. Van Alstyne researched and advised on consumer ...