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Premium Research May 2026
... efficiency, overreliance risks diminishing critical thinking and core sales skills. CSOs must balance AI adoption with targeted training and process design to ensure sellers remain agile, analytical, and effective in complex sales scenarios. Insights at a Glance Issue Impact More Detail Gartner Recommended ...

Analyst(s):   Shayne Jackson   |   Kelly Fischbein
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Research Aug 2019
... Application leaders must rationalize sales technology roadmaps against two objectives: delivering tools that improve sales execution while also ensuring that all systems align with the strategic technology stack. To satisfy both goals, use Gartner’s Sales Technology Stack Model and market research. ...

Analyst(s):   Ilona Hansen   |   Theodore Travis
... Technology Sales John Rinello, Executive Vice President, Global Business Sales Altaf Rupani, Executive Vice President, Chief Information Officer Kevin Tang, Senior Vice President, Chief Corporate Counsel, Interim Head of Legal & Compliance Jim Wartinbee, Executive Vice President, Global Sales & Services ...
Premium Research Jul 2025
... With technology playing a critical role in sales productivity, chief sales officers must prioritize a comprehensive sales technology strategy. To maximize seller productivity, growth and ROI from AI, CSOs need a sales technology leader skilled in both sales and IT on their team. Overview Strategic Planning ...

Analyst(s):   Melissa Hilbert   |   Wendy Butler-Mafuz
Research May 28 2024
... CSO Personal Effectiveness Diagnostic The Personal Effectiveness Diagnostic helps chief sales officers (CSOs) assess their mastery of key activities fundamental to the CSO role, and provides prescriptive guidance on where to focus development efforts. Helping CSOs gain insight into their strengths and ...
Research Dec 2025
... Access Insights Already a Gartner client? Tech CEOs building and deploying AI “deal desk” agents are slashing quote and order form delivery time by over 90%, increasing accuracy, efficiency, and capacity. By the end of 2026, companies with this capability will outpace the competition by surpassing buy ...

Analyst(s):   Michele Buckley
Premium Research Jun 2025
... generative and agentic AI offerings requires sellers to articulate the value and outcomes of solutions for buyers. Product marketing leaders must enable sales teams to convey the value and meaningful differentiation for agentic AI while mitigating risk for buyers. Overview Introduction Analysis Gartner ...

Analyst(s):   David Yockelson   |   Hank Barnes
Blog Post February 05 2016
... Gartner Sales is growing. Join our team today by visiting our career site. ...
... previously worked at Gartner as a Senior Account Management Specialist within Legal, Compliance & Data Privacy Practice, supporting our Global Business Sales team with client retention and growth. Code of Conduct and Policy Management Allegations and Investigations Conflicts of Interest Disclosure Process ...
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